Job description

We are looking for a talented and competitive Regional Customer Service/Sales Advocate to handle all levels of communication (email, chat, inbound and outbound calls) and generate appointments in a specific region.

A successful advocate must be friendly, persuasive, and patient. The goal is to promote business growth by expanding the company’s clientele.

The advocate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. One must be comfortable placing and or receiving over 100 calls per day to new and existing patients, generating interest from qualifying prospects and “closing sales”. Said individual will work on site in one of our Regional locations alongside our hearing instrument specialists and other office personnel.

Responsibilities

• Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in multiple systems
• Capacity to navigate through multiple computer applications with speed and accuracy in a fast-paced work environment
• Ability to multi-task and prioritize tasks effectively and efficiently
• Ability to source new opportunities through inbound/outbound lead follow-up and outbound cold calls
• Ability to Respond to emails from patients/providers and communicate with prospective customers via chat and social media
• Ability to support to all levels of management in all areas of the region front facing customers or on the phone

Requirements

• HS Diploma or higher.
• Call center, customer service/sales experience.
• Proficiency with technology/software applications.
• Must be proficient in Excel.
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Track record of over-achieving quota
• Strong phone presence and experience making over 100 of calls per day
• Experience working with a CRM and multiple systems
• Ability to multi-task, prioritize, and manage time effectively
• Self-Sufficient and passionate about success

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Supplemental pay types:

• Commission pay

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Philadelphia, PA 19103: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Jenkintown, PA 19046

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.