Job description
Family and Community Services is recruiting an individual with exceptional customer service skills for a Technical Records Specialist 1 position. The position is located at our Pocatello office. This is a benefits eligible temporary position working 40 hours a week with an opportunity to become permanent. This administrative support staff position requires attention to detail, exemplary customer service and organization skills, and the ability to effectively communicate with internal and external customers.
The ideal candidates must be personable and professional with excellent customer service skills, be detail-oriented and self-motivated, and have the desire to work in a team environment.
BEST RETIREMENT AVAILABLE IN THE NATION
We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit.
EXCELLENT BENEFITS
- excellent medical, dental and vision insurance
- generous vacation and sick leave accrual beginning as soon as you start
- 11 paid holidays a year
- paid parental leave
- multiple savings plans, optional 401K, and optional 457
- basic life insurance for employee and family
- employee covered at one times annual salary
- spouse covered at $10,000
- child covered at $5,000
- wellness programs
- ongoing training opportunities
- an opportunity for student loan forgiveness
- and more!
Temporary positions are limited to working 1,385 hours in a 12-month period for any one state agency.
Temporary appointments from this announcement, serving at least one thousand forty (1,040) hours of continuous service, may be hired as an entrance probationary employee without further examination for the same classification and location as announced.
Employees are eligible for benefits if they work twenty (20) hours or more per week and the term of employment is expected to exceed five (5) continuous months.
If you have previously applied for the Technical Records Specialist 1 classification and wish to be considered for this position, you must reapply under this announcement. Previous scores will not be used.
- Gather information, make decisions, resolve problems, and respond to inquiries.
- Perform specialized support work that involves an in-depth knowledge of the program.
- Provide general administrative support to child welfare social workers.
- Provide front desk and phone coverage.
- Review, evaluate, approve, and process records and/or documents.
- Perform other duties as assigned.
Experience monitoring a records system to identify and correct errors.- Experience researching a variety of sources to resolve problems.
- Experience interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments.
- Experience entering and retrieving data using a computerized records system.
Below are extra credit questions. They are not required, however, having the minimum qualifications and the education and/or experience below will increase your score.
Experience using Microsoft Office (Word, Excel, Power Point) products at an intermediate or advanced level. Gained by at least one year of experience where these products were used daily as part of job requirements.
People Making A Difference!
VISIT US ONLINE
Learn About a Career with DHW
https://healthandwelfare.idaho.gov/about-dhw/dhw-careers
For all Idaho state government jobs:
https://dhr.idaho.gov
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***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 11:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.
If you have questions, please contact us at:
TROUBLE APPLYING: 1-855-524-5627
EMAIL:
(answered Monday through Friday during business hours MST)
PHONE:
(answered Monday through Friday during business hours MST)
EEO/ADA/Veteran's Preference
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.
Preference may be given to veterans who qualify under state and federal laws and regulations.
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