Job description
Friendship Village Tempe is seeking a PT Receptionist for our Health Care Center!
Schedule: Overnight on Saturdays from 7:00pm-7:30am and as needed to cover shifts
Pay: $16.85-$18.85/hour, based on experience
COVID-19: Friendship Village Tempe is passionate about consistently delivering exceptional service while keeping our community as safe as possible, protecting our residents, our staff, and their families. Therefore, Friendship Village Tempe is requiring that all new hires be fully vaccinated prior to employment. Reasonable accommodations will be considered.
SUMMARY: The Receptionist is responsible for answering and transferring all incoming telephone calls in a courteous and professional manner, giving information, giving direction and other appropriate assistance to residents, staff, guests and vendors. Performs a variety of other clerical duties as assigned. Communicate with the Administrative Assistant in order to maintain the highest degree of professionalism at the reception desk.
STANDARD REQUIREMENTS:
1. Support the
Mission of Friendship Village Tempe.
2. Knowledgeable of resident rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all residents in a safe, secure environment.
3. Support, cooperate with, and implement specific procedures and programs for:
a. Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.
b. Confidentiality of all data, including resident, employee and operations data.
c. Quality Assurance and compliance with all regulatory requirements.
d. Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.
4. Support and participate in common teamwork:
a. Cooperate and work together with all co-workers; plan and complete job duties
with minimal supervisory direction, including appropriate judgment.
b. Use tactful, appropriate communications in sensitive and emotional situations.
c. Follow up as appropriate with supervisor, co-workers or residents regarding
reported complaints, problems and concerns.
d. Promote positive public relations with residents, family members and guests.
e. Complete requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties s assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answer incoming calls, transfer and hold calls as required on multi-line switchboard. Answer
questions politely in pleasant tone, with smile and respect using appropriate title of Mr. or Mrs., and provide
information directly to person on telephone or two‑way radio and deliver messages.
- Receive and greet visitors and residents, determine their needs and direct them to the proper person, office or unit.
- Perform clerical duties for all departments as requested by department heads and approved by Administrative Assistant, as well as perform word processing using Microsoft Office.
- Operate copy machine and postage machine correctly.
- Answer employment questions and provide/receive employment applications according to guidelines set by Human Resources.
- Type work orders for maintenance requests into appropriate software.
- Exhibit qualities of patience, concern for the needs of the elderly and a positive attitude and interaction with residents and employees of Friendship Village Tempe.
- Maintain a pleasant and polite demeanor when dealing with all guests, residents or staff whether in person or on phones.
- Give non-medical information to residents accurately.
- Serve as paymaster for the distribution of some employee paychecks.
- Update the Health Care Center Directory on a daily basis using computer and various word processing software; obtain information from the Health Unit Coordinator.
- Deliver death notices in an accurate and timely manner using information provided by the Health Care Center, Social Services or Chaplain.
- Perform opening and closing routines per procedures as outlined in the Receptionist handbook.
- Take scheduling requests for Conference Room, Community Room, and Private Dining Room Request book.
- Sign for FED EX and UPS boxes and calls appropriate departments for pick up.
- Able to handle a multiplicity of routine tasks efficiently, following specific instructions carefully and general instructions completely.
ADDITIONAL DUTIES AND RESPONSIBILITIES:
- Attend mandatory All Employee Meetings.
- Assist with other clerical duties for Administrative offices in HCC.
- Check long distance phone call reports for Conference Room, Fax machine and Reception desk.
- Available on short notice to cover for other Receptionists in the event of illness of one.
- Have knowledge, or ability to learn in a short period of training, how to operate and maintain copier.
- Willing and available to work evenings, Saturdays, Sundays and holidays.
- Work proportionate share of all holidays throughout the year.
EDUCATION and/or EXPERIENCE:
- High School graduate or GED is preferred.
- Minimum of 3 months previous experience as a Receptionist.
- Basic computer knowledge and able to type 45 wpm.
- Possess sound judgment with the ability to react in a positive, pleasant and spontaneous manner, to evaluate and respond appropriately and quickly to the needs of residents, staff, visitors and vendors.
LANGUAGE SKILLS:
- Effectively read, write, and communicate in English.
MATHEMATICAL SKILLS:
- Compute basic mathematical equations.
CERTIFICATES, LICENSES, REGISTRATIONS:
- Must possess and maintain valid Level 1 Arizona Fingerprint Clearance card.
PHYSICAL REQUIREMENTS/WORKING CONDITIONS:
- Compliance with Friendship Village’s COVID-19 Vaccination Policy is required for all employees. Please refer to the policy for details. All Friendship Village employees may access the COVID-19 Vaccination Policy via the Human Resources department.
- Requires manual coordination to operate switchboard and other business equipment.
- Able to stoop, bend and reach in order to access files and distribute mail and packages.
- Able to sit for approximately 90% of the shift.
- Able to move throughout the building and grounds as needed throughout the day.
- Able to lift up to 30 lbs.
- Requires visual and hearing acuity.
- May be exposed to communicable diseases, and blood and body fluids that may contain HIV and/or HBV.
- May be exposed to cleaning chemicals and offensive odors.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hospitality Focus:
Friendship Village fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:
- We greet residents, employees, and guests warmly, by name and with a smile.
- We treat everyone with courteous respect.
- We strive to anticipate resident, employee, and guest needs and act accordingly.
- We listen and respond enthusiastically in a timely manner.
- We hold ourselves and one another accountable.
- We embrace and value our differences.
- We make residents, employees, and guests feel important.
- We ask, “Is there anything else I can do for you?”
- We maintain high levels of professionalism, both in conduct and appearance, at all times.
- We pay attention to details.
Our Mission:
Friendship Village lives our life-care promise in a community where residents and staff are engaged in enjoying life as one.
Our Vision:
To be known as the leading retirement community that embraces individuality while delivering an innovative and compassionate environment in which we live and work.
Our Core Values:
- We interact honestly and fairly, with integrity and openness.
- We intentionally respect and embrace the perspective of each individual.
- We are passionate about consistently delivering exceptional service.
- We are innovative and creative leaders.
- We work together to cultivate meaningful relationships.
Our Reputation:
Friendship Village is a place employees can wake up happy to come to work each day. We take pride in our exceptional culture of family and hospitality.
We hold a 4.7-star rating on Glassdoor.
We have a 4.3-star rating on Indeed.
Medicare.gov has awarded us a 5-star rating.
Our staff and residents rate us 4.7 stars on Facebook.
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