Job description
Multiple permanent positions available.
Fantastic opportunities have arisen to join us at Warwick Conferences. We are recruiting multiple Receptionists who will form part of the Front of House operations team and would be happy to consider both full time (36.5 hours) and part time hours. Please state on your application form the number of hours you wish to be considered for.
The job involves various shifts between the hours of 07:00 to 23:00 and some weekend work. It is a very busy environment so the ability to multi-task and think on your feet is a must! As the forefront of our business and the first person most customers will see, a friendly and approachable countenance is vital as is the ability to communicate effectively with the wide variety of people you will meet.
Want to be part of our team?
Warwick Conferences offers a range of world-class meeting and conferences facilities in a lively and attractive destination. We’re proud to be part of the University of Warwick and located on its leafy green campus. An organisation that invests all its profits into social benefit – education for students, or world-leading research to improve lives globally.
Our mission is to ensure that every Warwick Conferences customer is entirely delighted by their experience with us. The role of our dedicated team is to create lasting, memorable events that achieve everything our customers hope for and more. We have endless stories of how our people go the extra mile every day for our customers. Constantly on the look-out for any improvement to make, taking personal pride in their work and supporting each other to deliver their very best. Our entire team works together to develop clever ideas to deliver a unique experience for delegates, for every client.
Visit us here to see more about who we are and what we do.
We will consider applications for employment on a part-time or other flexible working basis, even where a position is advertised as full-time, unless there are operational or other objective reasons why it is not possible to do so.
Interview Date: w/c 12 or 19 December 2022.
Job Description
To provide an efficient and courteous service to the customer from registration to departure at all times.
DUTIES & RESPONSIBILITIES
Operational Responsibilities
- To have a thorough knowledge of all the facilities available at all Warwick Conferences venues and of the University campus in general.
- To maintain a high level of professionalism and customer service at all times and ensure that our Customer Service Promise is adhered to at all times.
- To check booking statuses of online travel agents and actioning as appropriate
- To support the Reservations/Sales team as required.
- To ensure that all procedures involving customers, both internal and external, either face to face or via the telephone are carried out effectively and efficiently at all times.
- To ensure that any special requirements that are requested and agreed by the Assistant Manager / Operations Manager are met.
- To ensure that any guest complaints and feedback is dealt with in the appropriate manner.
- To rectify any problems that may arise within the department by taking appropriate action, then communicating any problems to the Assistant Manager.
- To ensure that correct procedures are adhered to with regard to cash control, as set out in the Standard Operating Procedures and in line with University Financial regulations.
- Prepare weekly banking.
- To be constantly aware of any potential new business and be able to pursue this appropriately in conjunction with the Sales Office in order that business levels can be maintained or increased.
- To ensure that all tutors / course organisers are welcomed to the conference centres and provided with the appropriate information for the duration of their stay.
- To ensure regular contact is maintained with our customers throughout their stay.
- To ensure that customer feedback is obtained from all conference organisers / tutors and that it is acted upon in the appropriate manner.
Business Continuity
- To maintain professional and efficient communication paths between the Sales Office, the Conference Centres and the conference organisers in order to ensure effective business procedures.
- To attend the daily operational meeting with all other departments to discuss the day’s business.
- To attend and participate in any other departmental meetings and training courses as and when required.
- Communication with the general public (including current, potential and past guests) face to face and using the switchboard.
Health and Safety
- Observe Health & Safety, Fire Safety in line with University policy, and ensure all staff are complying.
- Ensure all accidents and incidents are reported using the SHE system.
- Ensure all cleaning duties are completed and maintain accurate records for due diligence.
- Carry out risk assessments and report to line manager
- Ensure all staff ensure and adhere to safe working practices whilst carrying out their tasks.
To undertake any other duties as from time to time maybe required commensurate with the grade of the post.
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