Job description

Summary/Objective

The Receptionist is responsible for the professional and efficient managing of visitors, vendors, telephone calls, and messages, as well as a variety of clerical duties that support office services and the presentation of a professional office. This position is located in Ashburn, Virginia in our Support Center and reports directly to the Executive Administrative Assistant.

This position pays $21.63 - $28.75 hourly.

Essential Functions

• Manage all inbound calls
• Manage multi-line phone system and voicemail
• Apply critical thinking to route calls correctly and effectively
• Greet clients and assist with office visits
• Take accurate messages and relay them accordingly
• Maintain office meeting conference room calendars
• Receives and processes shipments and mail
• Provides general administrative support to the office as needed
• PASSION Awards fulfillment

Education/Experience & Skills

• Minimum six (6) months of experience as an administrative assistant or receptionist
• Demonstrated ability of exercising discretion and independent judgment with respect to matters of significance
• Proven ability to handle conflict and resolve uncomfortable situations with clients and visitors
• Proven ability in dealing with highly stressful situations and working under pressure in a fast-paced environment, all while exercising sound judgment and decision making; ability to remain flexible, be proactive, resourceful, and efficient with a high level of professionalism and confidentiality
• Expert level communication (verbal and written), attention to detail, and follow-up skills
• Advanced knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
• Dynamic and positive attitude to support our culture and work environment and foster positive working relationships with others in the organization
• Proficiency in use of office equipment and software such as copiers and Microsoft 365 suite
• Exceptional interpersonal skills and be able to interface effectively with all levels of management in the field and at the SSP Support Center

Physical Effort or Dexterity

• This position is mostly sedentary in a normal office environment.
• Note: Candidates whose disabilities make them unable to meet these requirements will still be considered qualified if they can perform the essential functions of the job with reasonable accommodation.

Visual Acuity, Hearing, Speaking

• Qualified candidates must speak, read, and write fluently in English.
• Due to the visual and auditory nature of this role candidates must be able to review the material for visual accuracy.
• Note: Candidates whose disabilities make them unable to meet these requirements will still be considered qualified if they can perform the essential functions of the job with reasonable accommodation.

Environment and Scheduling

• This is a full-time position, non-exempt position eligible for overtime
• This position will be based in the Support Center in Ashburn, VA
• Days and hours of work may vary and are dependent upon the hours mutually agreed upon with the manager (8 am to 5 pm)

SSP America is an equal opportunity employer and does not unlawfully discriminate against team members and applicants for employment on the basis of race, color, ancestry, national origin, citizenship, age, physical or mental disability, medical condition, pregnancy, religion, sex, gender, gender identity, gender expression, marital status, sexual orientation, protected U.S. military or veteran status, political affiliation, genetic information, union activity or any other bases protected by law. All SSP America, Inc. employees, other workers and representatives are prohibited from engaging in unlawful discrimination.

Job Type: Full-time

Pay: $21.63 - $28.75 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Ashburn, VA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Administrative: 3 years (Required)

Work Location: In person

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