Spring into a Great Career with Embassy of Hillsdale Park!!

• PTO Accrual starts day 1

• Staff Appreciation activities weekly

• Great team Members

Spring into a great career with Embassy of Hillsdale Park!

PURPOSE OF YOUR JOB POSITION:

The primary purpose of your job position is to warmly greet visitors to the facility in person and by phone.

ESSENTIAL JOB FUNCTIONS STATEMENT:

Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES

Administrative Functions

• Ability to maintain accurate resident census by resident name and room number.
• Ability to maintain accurate emergency telephone numbers list.
• Ability to maintain accurate reference telephone numbers list.
• Ability to maintain accurate key personnel telephone numbers list.
• Ability to maintain accurate medical staff telephone numbers list.
• Ability to follow verbal instructions.
• Ability to follow written instructions.
• Ability to type.
• Ability to operate a word processor/computer.
• Ability to operate the facility paging system.
• Ability to operate the facility telephone system.
• Ability to communicate effectively on the telephone and in person.
• Ability to be neat, clean, and appropriately dressed to present and appearance acceptable to residents and the public.
• Ability to receive, sort, and distribute mail accurately and timely.
• Ability to handle emergency situations in a calm, effective manner.
• Ability to follow fire and disaster procedures during a drill and actual occurrence.
• Ability to work cooperatively with all facility department supervisors and administration.
• Ability to screen and direct all incoming calls.
• Ability to answer all inquiries according to facility release of information policies and procedures.
• Ability to enforce visitation policies and procedures.
• Ability to screen all individuals coming into the facility and exercise good judgment in granting entrance.
• Ability to handle all correspondence assigned.
• Ability to communicate and work cooperatively with facility staff; demonstrating superior customer service skills.
• Ability to interact with residents or residents’ representatives and direct them to appropriate individuals.
• Ability to investigate complaints and direct complaints to appropriate departments or individuals.
• Ability to accept assigned duties in a cooperative manner.
• Ability to assume accountability for data contained in the employees’ handbook.
• Ability to perform other related duties as directed by Administrator/designee.

Personnel Functions

• Assist department personnel in identifying and correcting problem areas, and/or the improvement of services.
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout the department.
• Report occupational exposures to blood, body fluids, infectious materials, and hazardous chemicals in accordance with the facility's policies and procedures governing accidents and incidents.

Staff Development

• Attend and participate in in-service educational classes and on-the-job training programs.
• Attend and participate in workshops, seminars, etc., as approved.
• Attend and participate in annual OSHA and CDC in-service training programs for hazardous chemicals, TB management, and blood borne pathogens standard.

Resident Rights

• Maintain confidentiality of all pertinent resident care information to assure resident rights are protected, including the right of refusal.
• Knock before entering a resident's room.

Experience

• None required. On-the-job training provided.

Specific Requirements

• Must be able to read, write, speak, and understand the English language.
• Must possess the ability to make independent decisions when circumstances warrant such action in a timely fashion.
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public.
• Must be knowledgeable of supply practices, procedures, and guidelines.
• Must possess the ability to work harmoniously with other personnel.
• Must possess the ability to minimize waste of supplies, misuse of equipment, etc.
• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.
• Must be able to follow written and oral instructions.
• Must not pose a threat to the health or safety of other individuals in the workplace.
• Must demonstrate superior customer service skills.