Job Description and Responsibilities

Under the supervision of the Receptionist Supervisor, the receptionist is responsible for managing the switchboard and greeting visitors, residents and staff. Performs all job responsibilities according to Duncaster's Policies & Procedures, and philosophy of operation.

Duties and Responsibilities

The following description of job responsibilities and standards are intended to reflect the major responsibilities and duties of the job but is not intended to describe minor duties or other responsibilities as may be assigned from time to time.

• Answers all incoming calls and directs calls to appropriate party or unit. Takes messages as required.
• Greets visitors and directs them to person or area they are visiting.
• Answers general questions from residents and visitors and channels requests to appropriate departments while maintaining confidentiality when necessary.
• Directs job applicants to Human Resources Department.
• Sorts mail and place it in mailboxes.
• Oversees fax area; checks incoming faxes and places them in appropriate boxes. Calls resident/staff when they have a fax.
• Assures receptionist area is tidy and welcoming.
• Accurately logs incoming packages and notifies residents and staff of incoming packages and arranges for delivery if necessary.
• Communicate with transportation department to arrange resident transportation and assist with shuttle services between buildings.
• Provides clerical support as directed as necessary including typing, faxing, filing, etc.
• Adheres to all security policies and procedures pertaining to front desk security including ensuring all visitors entering are given badges; update relief personnel as to security issues and new policies; report all unusual situations to supervisor and/or facility specialist; be aware of building security features and emergency response and calls and report any safety concerns immediately.

Education and Experience

• The ideal candidate will have prior experience working with the geriatric population.
• Must be organized, detail-oriented and be able to communicate effectively.
• Demonstrates courteous behavior through polite and respectful communication with all co-workers, residents, and visitors.
• Must have working knowledge of MS Word and Excel; Familiarity with MS Outlook a big plus.
• Professional appearance: customer service or receptionist desk experience is a must.
• General knowledge of Duncaster policies, procedures and philosophy of operation.
• General knowledge of switchboard operations and emergency call system.
• General knowledge of typing, filing, office procedures and equipment.
• General knowledge of human relation’s skills.
• Ability to handle a variety of tasks simultaneously.
• Ability to relate well with visitors, residents and staff in a courteous and tactful manner.
• Requires a high school education and one-year experience in related field.

Environment and Working Conditions

• Must be able to move intermittently throughout the workday.
• Must be able to speak and write the English language in an understandable manner.
• Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of the position can be fulfilled.
• Must function independently and have flexibility, personal integrity and the ability to work effectively with residents and staff.
• Must be in good health and demonstrate emotional stability.
• Must be able to lift, pull and move a minimum of 30 lbs.
• Must be able to assist with the evacuation of residents in the case of an emergency.
• Must be able to operate office equipment, photocopier, postage meter, etc.

What are the benefits?

• 401(k)
• Free Access to Aquatic & Fitness Center
• Employee discount lunches

Req. # 1812

Job Snapshot