Cahaba Medical Care Foundation

Position: Receptionist

Reports to: Front Office Coordinator

Purpose: To provide high quality reception and secretarial services to the patients,

doctors and staff at CMC in a caring and supportive manner.

Responsibilities and Duties:

In accordance with policies & procedures:

• Answer the telephone in a courteous and professional manner within 3 rings
• Receive and convey messages in writing, verbally and electronically
• Assist patients and their families in a compassionate manner
• Make appointments following preset scheduling rules
• Fax documents
• Scan documents
• File documents
• Prepare documents for mail-out
• Open and distribute incoming mail
• Assist in routing telephone calls and messages to the appropriate staff
• Collect copayments at each patient encounter, and, if necessary, make bank deposits in

accordance with financial policy

• Check and transcribe demographic information from the patient intake sheet to their

electronic medical chart to ensure correct demographic information on each patient

• Is able to appropriately triage telephone calls from other health care facilities or from

other nurses or physicians to the appropriate clinical staff in a timely manner

• Communicate with providers effectively about patient and scheduling conflicts (i.e.

doublebooking, rescheduling, follow-ups with a different provider)

• Ensure that each patient has the correct forms to fill out prior to each patient encounter

(demographics, medical record release, HIPAA, well child check forms, new patient

intake forms, etc.)

• Ask patient for updated insurance information, verify insurance eligibility, and screen

patients for sliding fee eligibility based on income and household size information

• Explain sliding fee application process to potentially eligible patients
• Perform any other duties assigned by a supervisor

Qualifications:

• Excellent communication and interpersonal skills
• Excellent ability to multitask
• Attention to detail

• 
  Due to the nature of the job, needs to take detailed messages that are forwarded

to the right staff member that has all correct information about the person that call

• Vitally important that all demographic data is entered into each pt’s medical

record correctly

• 
  Flexibility
• Minimum of a high school diploma
• Prompt, regular attendance at the office