About American Health Communities (AHC)

American Health Communities, a division of Franklin, Tennessee-based American Health Partners Inc. operates 29 senior living, skilled nursing and rehabilitation centers in Tennessee and Alabama. AHC specializes in caring for seniors by providing a full range of short-term and long-term healthcare in a home-like environment. For more information, visit AHCseniorcare.com.

POSITION SUMMARY:

Full Time - Mon-Fri 8am-5pm

The purpose of this position is to perform office reception and administrative duties in an efficient manner within accordance of established procedures.

ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation; including, but not limited to:

• Greet visitors and direct to appropriate office or resident room
• Give directions and/or information to visitors, guests and sale representatives
• Answer telephone; determine nature of call and direct caller to appropriate individual or department
• Receive inquiries and release information in accordance with established policies and procedures
• Maintain a current file of residents by name and room number, emergency phone numbers of on-call personnel, etc.
• Maintain a current listing of critical residents, and/or residents who may not receive phone calls due to their condition
• Receive, sort and distribute mail as directed
• Operate copier, office machines, etc.
• Maintain the confidentiality of all resident care information included protected health information
• Complete monthly death report to the Department of Health
• Maintain patient trust and reconcile monthly
• Possess the ability to communicate information and ideas in speaking so others will understand
• Possess the ability to listen to and understand information and ideas presented through spoken words and sentences
• Create and maintain an atmosphere of warmth, interest, and optimism in the needs of patients, families, visitors and co-workers
• Recognize, respond and/or report patient emergency situations immediately
• Comply with established universal precautions and isolation procedures
• Perform backup duties for Payroll and Business Office Coordinator duties as directed by the Administrator

Required Skills:

• Superior Communication Skills
• Knowledgeable of 6-line phone system
• Knowledgeable of HIPAA Regulations
• Extensive organizational skills

Required Work Experience:

• Six (6) months experience in office setting with payroll responsibilities is preferred

Licensing/Certification/Education Requirements:

• High school diploma required
• Additional training is preferred

Required Computer Software/Equipment Used:

• Intermediate knowledge of Microsoft Office
• Standard Office Equipment
• Computer

Physical Requirements:

• Job will require occasional lifting of objects up to 25 pounds

EQUAL OPPORTUNITY EMPLOYER

Our Organization does not discriminate based on race, color, religion, sex, handicap, disability, age, marital status, sexual orientation, national origin, veteran status, or any other characteristic(s) protected by federal, state, and local laws. The Organization will also make reasonable accommodations for qualified individuals with disabilities should a request for an accommodation be made.

Education

• High School or better