Job description
Primary Purpose of Position
The Ranch Ambassador is responsible for pre-booking all activities, spa treatments, and special requests for each guest reservation as well as acting as a Ranch host when guests are on property.
Essential Duties and Responsibilities
- Act as the single point of contact for each assigned guest to assist with planning prior to their stay.
- Follow pre-booking timelines and communicate with guests in a timely and efficient manner.
- Communicate with guests in a polite and hospitable manner.
- Anticipate guest needs by asking probing questions about their upcoming visit.
- Note and confirm guest requests with all pertinent guest information.
- Accurately record all bookings in customized guest itineraries.
- Ensure all guest details are accurately recorded in the PMS / activity schedule and communicated to all Ranch departments and other stakeholders.
- Communicate extraordinary requests, guest issues and any other pertinent information to management.
- Maintain accurate notes and traces to ensure full and proper follow-up to all action items.
- Act as Ranch host welcoming guests, answering questions, assisting with any requests or changes to itineraries, and any other aspects needed by guests.
- Follow all benchmarked standards set forth by Forbes Travel Guide and Relais & Châteaux
- Maintain paper and online files in a neat and orderly fashion.
- Maintain a neat work area.
Education/Experience
- To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements below are representative of the knowledge, skills, and or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Must be over 21 years of age.
- Experience should include prior hotel operations experience. Concierge experience and Les Clefs d’Or certification preferred.
- Knowledge of Word, Excel and Outlook mandatory, Springer Miller experience beneficial.
- College or university qualifications beneficial.
Special Skills/Equipment
- Must have at least a high school diploma.
- Ability to read and comprehend complex instructions, correspondence, and memos in English.
- Ability to write complex correspondence.
- Ability to hold and comprehend phone conversations.
- Ability to calculate figures and amounts such as percentages and payments.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
- Ability to deal with problems with several variables.
- Ability to be seated and work on a computer for long periods of time.
- Must have attention to detail and excellent organization skills.
- Ability to engage guests in meaningful conversations face-to-face, showing a genuine sense of interest.
This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.
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