The QA Manager is responsible for managing all aspects of the quality system including training and developing the quality technicians and lead. This position will manage the standard operating procedures along with the customer complaint system. This position will work closely with operations, maintenance, and customers to improve methods and procedures for inspecting, testing, and delivering quality products..

• Use established concepts to streamline and implement quality control programs, strategies, and processes to endure products meet internal and external standards.
• Implement methods to inspect, test and evaluate products and production equipment.
• Tracks and reports out quality metrics for each product, using charts, statistical data, and reports.
• Communicates quality standards and parameters to QA team, production, and other employees.
• Develop and implement a comprehensive plan to develop employees
• Work effectively through technicians to achieve results.
• Act as point of contact for customers for quality.
• Meet or exceed standards for environment, safety, working conditions and cleanliness.
• Other duties as assigned.

• Previous folding carton experience preferred
• Demonstrated ability to train and develop technicians and other supervisors
• Proficient in the use of Microsoft Word, Excel, Outlook, and PowerPoint
• Demonstrated success is using Lean and Six Sigma to make process improvements

Desired Qualifications

• Previous experience in customer service/graphics coordination preferred
• Six Sigma black belt preferred
• Ability to interact effectively and positively with all levels of Company personnel