Job description

Quality Assurance Agent

Excellent Opportunity at an Expanding Company!

Bring your medical benefits investigations or health insurance verification skills to an innovative, team-oriented, healthcare hub services company! Join our friendly and supportive team and make a positive difference! Seeking people with experience at medical doctor’s offices, health insurance plans or pharmacy services, as we continue to grow.

Recent grads and entry level healthcare or medical applicants are welcome to apply!

Qualifications:

• Associates Degree, preferred. (Equivalent program from a two-year college or technical
• school, or certificate program in pharmacy and/or healthcare field, preferred.)
• 3-5 years’ pharmacy and/or hub services experience, retail or specialty pharmacy

experience, preferred.

• 3-5 years’ experience in the medical/healthcare field, (i.e. pharmacy, doctor’s office,
• 1-3 years’ experience in healthcare compliance/regulatory fields, preferred.
• Strong knowledge of pharmaceutical and healthcare operations, preferred.
• Must be familiar with general pharmacy terminology.

We care about the safety and well-being of our team. We require masks, social distancing and other precautions, following local government and CDC guidelines. Our office was designed with the pandemic in mind, with room to grow!

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Quality Assurance Agent

Essential Functions:

• Performs monitoring within the quality assurance program.
• Reports on a regular basis to the Quality Assurance Manager on quality matters, and
• assists with providing recommendations, helping with methods to reduce the
• Company’s vulnerability to quality issues, as well as improving client services.
• Performs ongoing monitoring of representative calls for quality assurance measures,
• ensuring protocols are being followed, and also identifying quality improvements.
• Gathers related data and creates related reports to actively track call performance metrics.
• Assists with developing, reviewing and suggesting changes to related policies and procedures, as needed.

Hours:
Monday-Friday, commonly needed shifts are 9:30 AM-6:00 PM or 10:30 AM-7:00 PM. Other shifts may be available between 8:00 AM and 8:00 PM, for full-time hours, based on team needs.

Compensation:

Starting at $21 per hour (higher rate may be possible). Higher rates may be considered for excellent candidates! Offer based upon experience, education, and interview process.

Please apply with us today to learn more about an excellent opportunity!

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Maitland, FL 32751: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Quality assurance: 1 year (Required)
• Medical billing: 1 year (Preferred)
• Insurance verification: 1 year (Required)
• Prior Authorizations: 1 year (Required)
• Pharmacy technician: 1 year (Required)

Work Location: In person

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