Job description

Location: London (Hybrid Remote)
Job type: Full time
Salary: £25-£30k
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Who we are*
Tenzo is an analytics and AI forecasting platform with the mission of making restaurants as successful and sustainable as possible.
Using advanced analytics and big data techniques, we improve performance across a restaurant's operations, focusing on labour optimisation, customer experience, and accurate demand forecasting.
We are backed by Techstars and leading Silicon Valley venture capitalists and this is an epic opportunity to be part of a fast-growing, exciting start-up with a huge amount of growth potential.
Tenzo team in numbers: 4 offices, 14 nationalities, 31 Tenzonians.

Diversity and Inclusion
Tenzo is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.

About the role
As a Quality Assurance Analyst, you will be a vital component of our product development process. You will collaborate closely with the Engineering and Customer Success teams to ensure the highest quality of our product. We will provide you with the necessary guidance and resources to help you succeed in this role, while also allowing you to add your own unique touch to the QA position.
You will be responsible for responding to customer inquiries, testing product features before they are released, and ensuring that our product remains of the highest quality. This position is ideal for someone who is inquisitive, analytical, and eager to work in the tech industry.

Your mission

• Work closely with the Product, Engineering and Customer Success teams to continuously improve the quality of our product
• Plan, write and execute manual test cases using Google Sheets to ensure the quality of new product features and integrations
• Analyse and investigate product complaints or issues raised by the Customer Success team
• Report bugs to the engineering team using JIRA and monitor through to resolution to ensure customer satisfaction
• Ensure the accuracy of data stored and displayed in our product by analysing the data using Google Sheets
• Attend and participate in our daily stand-up meetings and product meetings
• Continuously look for ways to optimize our process for testing and provide suggestions to the wider team to prevent bugs from occurring in the first place

About you

• You possess excellent communication skills, both verbal and written, and are able to interact with a wide range of stakeholders

• You are a detail-oriented individual with an inquisitive mindset and a knack for problem-solving

• You are proficient in working with large data sets in Microsoft Excel (or Google Sheets) and have a strong analytical mindset

• You are comfortable working both autonomously and collaboratively

• You possess a creative and proactive attitude, and you are eager to learn - no previous QA experience is required

Work perks and benefits
Tenzo is committed to improving the general well-being of our team members. As our 'Passionate about our people' value states: we aim to create a supportive and diverse environment for our people to grow. Working as part of a small team, you will benefit from a level of responsibility from the get-go. We also commit to a dedicated time for personal development and clear career progression in an exciting time of growth and development of the company.

• Tenzo Swag

We’ll hook you up with workstation perks, Macbook and all software needed on your first day!

• Work from Home

You'll receive a £75 work from home set up budget, which renews every year

• ️ Flexible Working

A minimum of 1 day a week in the office on Wednesdays, plus any additional days that you are expected to come in more (onboarding period, trade shows, team quarterly meet-ups etc)

• Stock Options

Eligibility to our stock options program

• Pension

ESG pension scheme

• Office Location

WeWork Marylebone - North West House, 119 Marylebone Rd, London NW1 5PU

• Customer Lunches

Every month we plan a team lunch at one of our customer’s restaurants

• ️Tenzo Offsite

A chance to meet fellow team members from all over the world at our annual team offsite

• Your Eyesight

We cover tests and contribute £75 to spectacles (or equivalent in local currency)

• Your Development

Dedicated time for personal & professional development (we’re supportive of external L&D resources when needed) and monthly lunch and learns

• Annual Leave

21.5 days of holiday (increasing to 23.5 after 2 years and 25.5 after 3 years tenure)

• ️ Work Abroad

Seeking a change in environment? Enjoy up to 30 days during the UK summertime working abroad!

• Start-up Life

Working as part of a small team, you benefit from a level of responsibility from the get go

• Socials

Monthly events both in person and virtually!

Please note: exclusively no recruiter emails for this role. We have established recruitment partnership agreements in place and no need to work with additional recruitment partners at this time.

Job Type: Full-time

Salary: £25,000.00-£30,000.00 per year

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