Location: Southern Pines, NC, US, 28387

Req ID: 4841

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: PTL Quality Leader

Department: SC SBU Material & SIOP

Reports To: ISC SBU Material & SIOP Leader

Location: Southern Pines / Hybrid

FLSA Status: Exempt

POSITION SUMMARY: The Leader of PTL Quality is responsible for managing the Supplier, Operational and Customer quality programs by monitoring the end-to-end supply chain quality performance while identifying potential issues to improve quality and efficiency. The Leader will work cross-functionally between manufacturing, engineering and purchasing to manage quality projects, supports resolution of problems and ensures continuous improvement in processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The responsibilities of the Quality Leader includes, but not limited to the following job duties.

• Ensure improvement on CAPA resolutions utilizing engineered solutions and tangible sustainment plans, launch and monitor PTL Quality scorecard, and strategically align Plant quality improvement metrics.
• Manages the process used to develop and update the Supplier inbound, SCAR improvements, charge back procedures and processes that are used to assure the timely availability and appropriateness of product information, samples, certifications or official documents that are needed to meet local market regulatory requirements or to support product claims and naming in domestic and international markets.
• Translate and link customers with the highest requirements, to supplier processes and capabilities; implement continuous improvement actions at both the supplier level and IR site level to align with those requirements, then right size those requirements and actions for similar processes across the business.

• Integrate perpetual Risk management and mitigation into PTL processes and scorecard. Prioritize and implement Improvement Actions by potential impact.
• Manages the interface with other functions to recommend and oversee updates of company operating procedures, training programs, resource manuals, standards manuals and operational tools that are related to product safety, product function, and ISO regulatory compliance and audits.

• Ensure management and maintenance of all Quality System elements to meet company’s business needs, developing company best practices, standards, and continuous improvement, and ensure compliance to regulatory requirements and standards.
• Represents QA on internal teams in order to respond to complicated consumer, media, and other external organization inquiries about products, operating practices, claims, or labeling information.
• Reviews, ensures understanding of and utilizes appropriate regulations and guidelines to meet requirements and protocols necessary to secure regulatory approval for products and operating procedures in all markets.
• Uses department procedures and manages the gathering and review of product information from suppliers worldwide.
• Leads, Coaches, mentors, trains and provides direction, including peers and subordinates, encouraging effective teamwork and positive relationships with other functional areas by developing and overseeing execution of the PTL Quality plans.
• Implement the performance measurements necessary to effectively evaluate trends in product quality, services, customer satisfaction and the cost of poor quality.

SUPERVISORY RESPONSIBILITIES: This job has supervisory responsibilities (Supplier Development & Supplier Optimization Engineers)

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.

• Manufacturing environment experience
• Ability to read, analyze, and interpret common scientific and technical materials
• Ability to maintain accurate records relating to jobs as they are planned performed and completed. Skill to use electronic means for recording data
• Demonstrated ability to foster collaboration between cross functional groups
• Develops and implements programs and standards or manufacturer/supplier quality system and product quality auditing
• Progressive experience within a quality assurance department including manufacturing operations, product QA, supplier, distribution or international quality assurance in planning
• Project management and implementation
• Mindset on effective implementation and continual improvement of business processes rather than merely “passing” external audits
• Ability to engage and motivate auditees at all levels to see the value in the findings, address non-conformances, and drive continual improvement
• Ability to effectively present information and interface with executives, Leaders, internal customers, suppliers
• Problem analysis/resolution at both a strategic and functional level
• Business/financial orientation, including good understanding of Cost of Poor Quality
• Team player, capable of working in a highly collaborative and dynamic environment

EDUCATION, CERTIFICATIONS and/or EXPERIENCE:

• Bachelors in Engineering, Science, Manufacturing, or Business/Management
• Master's Degree preferred
• Licenses or certifications preferred in: ISO, CQE, ASQ, QMS, AQC, 9001, ITIL, ISO9001, CMQ/OE, COPC
• 5 to 10 years of experience with solid track record of Quality Management system development, implementation and audit management for mid to large size organizations
• Deep knowledge of best-practice in QA processes and effective problem solving skills, high degree of initiative, creativity and strong attention to detail

SAFETY REQUIREMENTS: While performing the duties of this job, the employee must wear OSHA approved safety glasses and safety shoes (steel toe), and hearing protection is required when entering the manufacturing area. The following is a summary of the Job Safety Analysis (JSA) that was performed for this job.

• Hazard communication, fire safety, Personnel Protective Equipment (PPE), & detailed JSA training will be reviewed before any job assignment.
• The JSA describes identified hazards and what protection the employee must take to protect himself from injury.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; use hands to finger; handle, or feel; walk; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee must regularly lift and/or move boxes that weigh up to 50 pounds. The employee may be required to lift and/or move bar stock/baskets that vary in weight above these amounts. The employee must get assistance from other co-workers or by using a material handling device, forklift, or hand truck when lifting items.
• The employee is frequently required to climb or balance; and to stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency.