Job description
Who we are:
Evoke is a global brand, experience, and communications agency platform, purpose-built to make health more human. We’re a dynamic global healthcare platform of comprised of practice areas and specialty agencies – adaptive, agile and designed around our clients. We provide frictionless access to a uniquely comprehensive offering and one of the industry’s deepest and most dynamic collections of talent. We use data-driven insights, creativity, and applied innovation to solve the most complex of problems in our marketplace. Our digital-first perspective means we can unlock the potential of today and shape tomorrow.
About Evoke MicroMass:
We are a full-service agency with over 25 years of history supporting pharmaceutical and life science clients in optimizing patient outcomes through behavioral science. At Evoke MicroMass, we see behavior broadly— including what patients or providers think, feel, and do. We apply a unique combination of behavior-change strategies, compelling creative, and digital innovation to marketing that address the behavioral barriers that often get in the way of an optimal experience.
About the Role:
Project Management Team Leads are working managers within the Project Management Team, leading projects solo as the face of the account and supporting a team of project manager(s). Assumes solo lead on smaller projects but supporting PMs on more complex and larger accounts. They will have 1-2 Project Managers reporting to them and assist in training Assistant PMs and PMs and support in larger department process improvements.
Project Management Team Leads are integral in all decisions made regarding project process, timelines, budgets, and resources. Given their years of experience, they are operationally strategic and able to partner with the account team to make key decisions on the account and can be client-facing alongside the account team. They remain high-level on the account from an operationally strategic perspective when it comes to these four main areas, while the day-to-day PMs on the account are handling the details. (Remote)
Responsibilities:
Process
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Understand the nature of the work performed by each MicroMass functional area (who does what, when, and how long it takes)
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Oversee and manage end-to-end development of projects per the business process, verify that project deliverables are within project scope and are delivered above expected quality standards, ensuring quality from the beginning to end. Includes med/legal submission prep and submission following client process/guidelines
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Ability to know when to deviate from process if necessary & come with solutions to on process deviations to maintain efficiencies and keep project within timeline and scope
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Internal check/balance to verify acceptable quality levels before delivered internally to the Account Team
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Create project status documents to provide updates across all chains of command, both internally and externally
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Leads daily and weekly production meetings
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Maintains PM systems of record (e.g. FinancialForce, Ziflow)
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Provide project status across all chains of command, both internally and externally
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Lead ongoing process improvement initiatives within account, including documentation and rollout to team
Timelines
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Craft initial and ongoing project milestones for MicroMass, clients, and vendor/agency partners
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Create, update, and maintain detailed project schedules and ensure all deliverables are met per the schedule
Budgets
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Along with PMs on their team, create, update, and maintain detailed staffing plans and ensure all deliverables are met and stay within the budget
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Estimate new work on the account, including working alongside account team to develop SOW, includes reviewing estimates and SOWs created by other PMs they manage
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Monitors project & campaign budgets weekly
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Preps, attends and leads internal, monthly reconciliation meetings
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Creates and maintains client budget report with finance assistance as needed
Resources
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Identify and avert possible risks that impact projects
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Strong spokesperson and an advocate for the entire team
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Owns vendor/agency partner relationship in terms of execution and deliverables
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First point of contact in identifying the need for internal and external resources for existing projects & working with resource and production managers to secure project resources and with other PMs to prioritize resources' work
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Balance project schedules, deliverables, and resource needs across existing and new projects on the account
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Reviews monthly staffing projections with resource management
Additional Responsibilities
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Participate in account planning, providing the execution strategy (pricing, deliverables, and timing) for all projects
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Presents MicroMass’ capabilities and processes internally and externally based on knowledge of who does what, when and how long execution takes
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Active listener that brings project teams together to creatively solve challenges associated with project scope, timelines, and deliverables
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Along with PMs on their accounts, manage and coordinate with outside vendors
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Build rapport with MicroMass internal development team, outside vendors, agency partners and, where necessary, the client to meet project deliverables on time and on budget
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Serve as primary contact for client queries and concerns
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Ability to know when to delegate responsibilities to PMs on team
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Train, develop and lead project manager(s) on MicroMass and client-specific processes
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Training of Assistant PMs and PMs on team
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Managerial responsibilities, including weekly 1:1s, performance reviews, evaluations and feedback, handling personnel issues, supporting team in new work, identify training needs for direct reports to improve professional competence, hiring process, onboarding new hires to MMC and account
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Supporting Director or Associate Director of Project Management in departmental needs, including process improvements, team trainings, other agency initiatives, interviewing, recruitment, orientation of new hires, promotion, and retention activities.
Requirements:
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5+ years of project management experience; 3+ years of agency experience
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Agency and pharmaceutical marketing experience
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Bachelor’s degree (BA)
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Experience managing a project team of 10-15 including, but not limited to, account services, creative, strategist, database, interactive, and print production.
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Experience working with multiple vendors, managing their timelines and needs.
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Experience training team members
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Experience managing direct reports
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Advanced experience using MS Project or SmartSheets
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Excellent Excel skills
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Ability to not only answer how things are done, but why
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Experience leading process improvement efforts
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Excellent written and verbal skills
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Ability to work in a fast-paced environment
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Organized, self-starter
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Good interpersonal skills
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Strong work ethic
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History pushing teams to make decision and commit to deadlines and deliverables.
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Experience estimating complex project budgets
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Digital project management experience
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Preferred experience managing a project size of $4M-$6M
Why Evoke MicroMass?
As a fast-growing agency in a highly competitive market, hiring the right talent makes all the difference. At Evoke MicroMass we understand that changing lives takes time, commitment and talent. We value collaboration and diversity of thought and we rely on the power of behavioral science fueled by our imaginations. At our core we believe that changing the lives for our clients and our community is possible.
Our Core Values:
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No one is here by mistake.
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Curiosity is the cure for stagnation.
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Good ideas can be great when we challenge each other to go further.
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You can be bold because behavioral science has your back.
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Patients are waiting – we can’t.
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Smart people, strong family, shared purpose.
EEO
Evoke is proud to be an equal opportunity employer. Individuals seeking employment at Evoke are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Evoke will consider for employment qualified applicants with arrest and conviction records. Evoke is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however; only qualified candidates will be considered.
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