Job description

Indianapolis, IN, US, 46250
Feb 22, 2023
POSITION OVERVIEW
dormakaba is seeking a Project Coordinator to join our team. This position is responsible for ensuring the coordination of all projects by optimal planning and organization.
HIRING SALARY RANGE: $50,000 - $65,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. Please visit our career site for more information on benefits.
PRIMARY DUTIES

• Maintains ownership of project success from start to end, and ensure satisfactory closure for all projects assigned
• Adheres to Project Coordination process, and ensure proper documentation of project docs, issue codes, associated error cost on MS Axapta, other
• Keeps the client informed on shipping date, installation date and if any issues may arise
• Administers the customer and installer’s invoice and its reconciliation and collection
• Refers any collection problems (over 30 days) to the Credit Department
• Follows up with the customer when project installation is completed; proceed with a satisfaction survey
• Manages any problems or situations that may arise with the customer during the coordination of the projects. Escalate to correct person / group when necessary
• Sends credit applications to open new accounts

REQUIREMENTS

• College degree in Business Administration, or experience in a related field
• 4 years of experience in customer service including 2 years in project management / coordination
• Must be very organized, able to prioritize tasks, and possess developed time management skills
• Bilingual, must speak English fluently
• USA market experience an asset
• Previous leadership / management experience will be considered as an asset
• Available for traveling, occasionally
• Experience in collection is an asset
• Computer knowledge, MS Office and Outlook, Microsoft Dynamics an asset

CRITICAL SUCCESS FACTORS

• Candidates who embrace dormakaba’s core values will be most successful in our organization: Trust, Customer First, Curiosity, Courage, and Performance
• Team player and strong collaborator
• Problem solver (always brings solutions, enjoys challenges)
• Dependable (reliable and follows through on commitments)
• Ability to work in a fast-paced environment and to multitask
• Customer-oriented attitude
• Excellent planning and organizational skills
• Process and result oriented, flexible and open to change
• Team player and positive change agent

WE OFFER

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being.
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One.
• Supporting your career development with our Tuition Reimbursement Program.
• Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba.
• Robust culture supporting internal advancement with our Learn and Grow Program.
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

WHY JOIN DORMAKABA?
Our work is IMPORTANT. YOU are important. At schools and universities, in stadiums, airports, hospitals and workplaces. We provide safety, security, and sustainability, allowing people to move seamlessly and shape their lives the way they want. EVERY team member contributes to our mission and can make a positive difference. Our culture focuses on Growing the Business, Growing Together and Growing Ourselves. We are a global company with more than 16,000 employees worldwide giving you endless opportunities for growth and advancement.
#LI-VA1
dormakaba USA Inc.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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