This role is a great opportunity to work from home (or get sponsored co-working). We can issue contracts UK & EU wide. You can work from anywhere +/-2H Central European Time.

Sw!tch & iLovetobe are actively looking to add a fantastic Programme Assistant to our team.

This is a multi-faceted role that requires a dynamic individual with a top-notch eye for detail. You will be assisting the project managers in our long-standing company iLovetobe as well as in our new EdTech arm (coaching technology platform); liaising with multiple users such as students, and coaches daily so we are looking for a people person that is passionate about delivering exceptional service and always looking one step ahead.

Who we are?

We are an international, dynamic and fast-growing EdTech company that has been transforming the lives and careers of thousands of individuals from 100+ countries (so far!). Our expertise comes from building one of the most successful international higher-education career start-ups (www.ilovetobe.com). We are now combining our educational, career and leadership expertise with state-of-the art technology through our new AI-based EdTech platform (Sw!tch: www.switchapp.io) , with which we want to revolutionise the field of coaching & leadership development. Today we count world-renowned educational institutions as our clients and are transforming lives across the world. We have an international network of 120+ industry professionals and career coaches and keep growing daily!

What you will do:

Assist in running our state-of-the-art personal and professional development programmes:

• Supporting the design, planning and delivery of several personal and professional development programmes via our platform.
• Adapt and develop the service and provision to meet the needs of clients and programme participants
• With the guidance of the Project Manager, liaise outside of the company with clients and users, and assist in reporting to management and founders

Be the face of our company to users and coaches:

• Act as the main point of contact for all our users, supporting and assisting them with any questions and complaints. Communications & admin support across a wide range of topics.
• Provide support about the products our clients are subscribed to, helping with inputting and extracting data to report accurate statistics and progress as well as managing any issues.

Onboard & train new potentials:

• Onboard new clients and users to our platform.
• Assist in webinars and onboarding clients, new users and coaches to most effectively use our platforms and products
• Produce short video and written content for our users and clients

Monitor & evaluate:

• Monitor and track participants' journeys as well as contribute to evaluating progress, by closely interacting with our data analytics and innovation task force.
• Test new developments and design new features that suit our and our user’s needs.
• Ensure the smooth running of our state-of-the-art simulations and trainings events.

Please note: this list is not intended to be exhaustive and may alter over time, we are a small and growing business that is looking for proactive individuals who are passionate about working in a start-up, entrepreneurial environment.

The Non-Negotiables:

• A tech Savvy, social media whizz with a passion for SaaS platforms. Learning capacity to use online tools such as Mailchimp, Jotform...
• A proactive, multi-tasker with a can-do attitude
• A great team player with experience and a desire working in teams remotely
• A 'rockstar' communicator both in written and oral form
• A highly organised individual with excellent time management skills
• Experience with Microsoft Office, especially Excel.
• Great eye for the detail

Benefits:

• Remote & hybrid working
• A competitive salary
• Company-wide bonuses (discretionary)
• Great growth options with coaching and further education budget