Job description

Company Overview and Culture
EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on creating value from data for driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.

For the past 20 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as digital transformation, improving customer experience, streamlining business operations, taking products to market faster, improving corporate finance, building models to become compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth and better adapting to change. The business operates within four business units: Insurance, Health, Analytics, and Emerging businesses.

EXL Health is hiring a Program Manager. This is a remote opportunity with 25-50% possible travel to client site. The successful candidate must have program management experience in a healthcare setting, must be PMP certified, must have experience working with internal and external stakeholders, must have end-to-end financial experience within program management, and must be experienced with agile methodologies.

As a HealthCare Business Functional Program Manager, you will work with business, application and technical teams to translate a business need into a robust and integrated technology solution. The position provides end-to-end program management services involving complex healthcare business and technical solutions in Healthcare projects. This role is responsible for program ownership and communicating critical objectives to Healthcare Business divisions and clients as well as closely aligning with the internal stakeholders to ensure consistent support across business organization.

Your role will requires you to operate in areas of:
Planning & Strategic Thinking:

• Your role is strategic in nature, with focus being on long-term, big picture initiatives intended to meet the business goals.
• You must be able to develop programs that can accomplish some aspect of a business's larger strategy with an enthusiasm for high-level planning and strategic thinking.

Risk Management:

• Business and Technology Risk Management skills are necessary when driving various business programs.
• You have the ability to recognize, measure, and mitigate the risks th.at come with different solution approaches.
• Proactively communicate risks across lifecycle of the Program
• You must be able to make prudent decisions when it comes to how to best use an organization's time, resources, and personnel to achieve program goals.

Business Goals in Solution Design:

• You must have a deep understanding of the goals and objectives of the program.
• You must be prepared to have an intimate understanding of their program’s particular goals, both big and small, to be most effective in their role as a program manager.
• You must have strong domain expertise in mapping Healthcare business requirements to technology requirements.
• Direct all aspects of solution implementation and Lead development team in areas of architecture and design

Requirement Gathering:

• Analyze Project requirements identity, prioritize, advocate, and act as an influencer within the team and Software Development Organizations for specialized projects.

Program Management:

• Guide and empower program teams to build sustainable staffing and programs to improve accessibility.
• Collaborate with a wide variety of cross-functional teams to maintain, evolve, and expand guidance for emerging technologies and Healthcare Domain
• Provide technical consultation and expertise to support business teams in implementing accessibility standards and policies.
• Manage a wide range of programs simultaneously at varying stages, and create process improvements to increase organizational effectiveness.
• Ensure quality controls and management reporting. de and modules
• BRD Creation & seeking requisite sign off

Financial Management:

• Capex & Opex expense calculation and tracking
• Planned Vs Actual Budget variation

Agile & DevOps:

• You would track program Track deliverables, milestones, deadlines
• Coordinate project logistics, details, and contracts and Establish reporting and communications with stakeholders
• Establish, maintain, and manage product road map in collaboration with key stakeholders
• Define service capabilities, track their development and implementation along with Identifying service risks and unknowns, and define and drive resolution plans.
• Manage and maintain project information, including feature definition and scope
• Facilitate regular stand up meetings project reviews and drive the individual stand ups

Technical Skills:

• Knowledge of service-oriented architectures, build processes, change control management and release models.
• Knowledge of service inter-dependencies that drive technical solutions for multi-tiered systems
• Experience in managing large-scale enterprise projects and monitoring of operational metrics

Operational Skills:

• Problem Solving Skills: Ability to leverage all resources available to solve problems and achieve results.
• Negotiation skills: Ability to influence and negotiations skills to impact decisions and trade-offs.
• Influencing skills: Ability to influence and gain the acceptance, cooperation, trust, and confidence of others.
• Analytical thinking: Ability to understand and clearly articulate the key technical and business objectives behind customers’ needs in support of the account management.
• Stress management skills: Ability to work under pressure in order to deploy critical products.
• Strategic Thinking skills:: Ability to think strategically and create successful project teams
• Decision Making skills: Ability to make technically oriented decisions in line with our clients business purposes and the needs of the business
• Self-motivated: Ability to work independently with little supervision but keeping to a common direction
• Judgement: Ability to seek help and direction and escalate when needed.

Negotiation Skills:

• Excellent influencing Skills to influence internal & external stakeholders
• Ability to Collaborate across teams and drive outcome based results
• Critical thinker with strong organizational and problem solving skills
• Meticulous attention to detail, with results oriented focus
• Works well independently, with little supervision, as well as with groups.

Communication Skills:

• Superior Written & Oral communications skills
• Ability to make & present presentations across levels
• Excellent collaboration skills.

Soft Skills:

• Demonstrated ability to work in various cultural environments
• Excellent written and oral communication skills in English
• Strong interpersonal skills including the ability to deal with all levels in an organization Competencies
• Ability to effectively work and contribute in a highly matrixed team environment. (team working)
• Ability to discern alternatives and make objective recommendations (analytical thinking and judgement)

Certification Requirements:

• PMP
• Scrum Master (DASSM)

Education Requirements:

• MBA
• Engineering (Not Necessary)

Work Experience Requirements:

• Healthcare Domain
• 8+ years of Technology Project Management
• 4+ years of Technology Portfolio / Program Management
• Experience in program management of 1-2 large programs from planning to implementation
• Experience in driving at least one CXO level program or initiative
• Previous Healthcare project / program implementation management is an advantage

Other Requirements:

• Familiarity with Agile Methodology, Test-Driven Development and software design patterns
• Familiarity in DevOps Methodology

EEO/Minorities/Females/Vets/Disabilities

Please be aware that EXL requires all employees to be vaccinated for COVID-19. This position will require the successful candidate to obtain and show proof of a vaccination. EXL is an equal opportunity employer, and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.

Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.

Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.

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