Job description

PROGRAM MANAGER JOB REQUIREMENTS

Top Box Foods Louisiana (TBF) offers fresh produce and other healthy groceries to support community partners in nutrition and hunger initiatives, encourage individuals to take charge of their health, and promote the development of a more sustainable food system. TBF’s two main programs are:

1) Makin’ Groceries Program (MGP): MGP is an affordable grocery service that offers fresh produce, meat, and seafood at up to 40% lower than retail and accepts SNAP for all products. Pre-pandemic, Top Box delivered groceries to community hubs in low food access areas throughout New Orleans and Baton Rouge. When the COVID-19 pandemic began in
March 2020, we transitioned to a home delivery model in order to 1) address the additional barriers and challenges that the pandemic created for those disproportionately affected by inequitable access to healthy food and 2) keep the community members we serve as safe as possible. We also support local growers by creating access for community members who typically experience barriers to local produce.

2) Community Food Share Program (CFSP): We created CFSP in response to our partner organizations’ need for assistance in free food distributions for households experiencing food insecurity throughout the pandemic. This program now enables us to increase access to healthy foods and food-as-medicine initiatives via off-site distribution and home delivery across Southeastern Louisiana.

Main Objectives

LEAD communications with community partners for successful coordination and implementation of all programmatic activities

GROW participation in TBF programming through community engagement efforts, partner development, and providing exceptional customer service

IMPROVE organizational capacity through the management of administrative and operational responsibilities

SAFELY facilitate distribution of fresh produce boxes and other healthy groceries to households and community partners

RESPONSIBLY utilize TBF vehicles, equipment, and administrative processes to ensure reliable and efficient daily operations

POSITIVELY represent organizational values and expectations in both team and community settings at all times

Daily Responsibilities

1. Lead community partnerships for both existing and potential partners a. Provide partner organizations with exceptional customer service b. Coordinate food distribution logistics with Director of Operations and other key TBF personnel to confirm scheduling, product availability, and operational capacity c. Assist the Director of Louisiana in new partnership opportunities and acquisitions d. Track qualitative and quantitative programmatic data to support with formal and informal reporting efforts e. Support community engagement efforts including representing TBF at community events, presentations, and other engagement opportunities f. Proactively identify volunteer and internship opportunities when needed to support

TBF programming

2. Manage customer service channels and provide exceptional support to all program participants and customers a. Communicate customer feedback and service-related issues to Director of
Operations and other key TBF personnel b. Support with managing customer payment collections and issuing customer credits/refunds as needed c. Manage general customer service inbound and outbound requests

3. Support daily operations to efficiently and effectively achieve community partnership and customer service goals a. Actively support Director of Operations with daily logistics and order fulfillment b. Support management of Shopify inventory to accurately reflect current availability and pricing c. Provide additional operational support as needed, including but not limited to: collecting inventory from vendors, preparing and delivering product, supporting incentive tracking and reporting

Desired Skills
Proactive self-starter who enjoys both working independently and in team settings
Personable and community-driven with a strong interest in social and/or food justice
Proficient in Google Workspace and Excel
Strong written and verbal communication skills
Organized and detail-oriented
Strong problem-solving and critical thinking

Details

Work Structure:

● Full-time with both onsite and remote responsibilities
● 40 hours per week - 9:00 AM to 5:00 PM, Monday through Friday
● Occasional events beyond normal working hours may be required, though “flex time” will be granted to accommodate for any additional hours worked

Compensation:

● $40,000 per year + benefits
● Paid bi-weekly, every other week

Benefits:

● Employee healthcare program (health, dental, and vision)
● 20% employee discount
● 10 days paid personal time, paid time off is additional to sick days

Top Box Foods Louisiana is committed to employment practices that ensure employees and applicants for employment are provided with equal opportunities regardless of race, color, national origin, ancestry, sex, age, religion, physical or mental ability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic information, education, criminal record, or any other factor that is not related to this position. We believe that everyone deserves the opportunity to work and explore safe and sustainable employment opportunities.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Yearly bonus

Experience level:

• 1 year
• 2 years
• Under 1 year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• New Orleans, LA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Why are you interested in working with Top Box Foods?

License/Certification:

• Driver's License (Required)

Work Location: One location

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