Job description

• Supervises day to day case management staff
• Oversees daily operations and ensure all aspects of facility run effectively
• Provides administrative and programmatic supervision to case management staff.
• Provides support and guidance to case managers in the execution of all housing related tasks.
• Review and investigate all client complaints and incident reports; engage in crisis interventions as needed
• Orient and train new staff; manage staff performance through performance appraisals and ongoing supervision
• Complete required weekly and/or monthly reporting accurately and on time
• Identify and address service delivery gaps; develop linkages as needed
• Ensure the facility, program operations, and all related documentation are in compliance with policies and procedures and requirements; liaise with internal and external stakeholders and partners as needed.
• Meets individually for weekly supervision with all direct reports.
• Assigns cases to case managers and schedules work according to priority.
• Conducts case conferences, reviews cases and resolves client issues.
• Audits client records and ensures compliance with regulatory and funding agency requirements and guidelines.
• Assesses, trains, and coaches case managers on work assignments and community resources.
• Supervises and documents incident reporting and distributes related notices within 24 hours.
• Reviews service plans, program notes, and other required client documentation to ensure comprehensiveness and compliance with regulatory agency requirements. Signs off on final documents prior to filing in client charts.
• Ensures case managers are adhering to the chart reviews on a monthly basis.
• Completes and submits required reports and statistics in a timely manner.
• Prepares staff schedules and monitors E-Time.
• Supervises client databases to ensure accuracy of client information.
• Develops and maintains relationships with community services and resources.
• Facilitates staff meetings, trainings, and supervisory sessions, as required.
• Core business hours are Monday to Friday, from 8:00 a.m. to 4:00 p.m., however, because the program operates 24 hours a day, 7 days a week, work hours must be flexible; on call 24/7
• Performs all other duties as required.
• Job Qualifications:

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• Master's degree required
• experience with 24 hour residential programs
• Minimum of two years of clinical and supervisory experience preferred.
• Professional license (LMSW) preferred.
• Knowledge of LIHTC programs.
• Experience with homeless and mentally ill, justice involved populations preferred.
• Prior OMH, DOHMH, Health Homes, and/or Medicaid experience is highly desired.
• Strong written and verbal communication skills.
• Strong interpersonal skills and the ability to work independently or in a team setting.
• Strong team building and coaching skills and experience.
• Strong problem-solving skills and resourcefulness.
• Strong computer skills and advanced knowledge of Microsoft Office (i.e., Word, Excel, Outlook).
• Familiarity with on-line chart record data bases a plus.
• Valid drivers' licenses with clean driving record is required
• Foreign languages a plus.

Job Type: Full-time

Pay: $85,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Health insurance

Schedule:

• Monday to Friday
• Weekend availability

Education:

• Master's (Preferred)

Experience:

• Supervising Experience: 2 years (Preferred)
• Social Work: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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