The NAM Smart Automation Program Manager is a strategic professional who stays abreast of capabilities and contributes to directional strategy. This is a program lead position responsible for accomplishing results through collaboration across internal and external teams. Responsible for the planning, coordination and delivery of assigned technical programs or projects within the Automation Solutions group, NAM Smart Automation department using a team of professionals primarily using Workflow Manager tools. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology and/or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Drives automation and digital product delivery across multiple products and functions, including workflow manager planning design and execution.
• Supports planning, directing and coordination of day-to-day program activities by creating and maintaining detailed project plans, coordinating tasks and ensuring proper task completion
• Evaluate effectiveness of automation/digitization capabilities to strengthen controls, drive process efficiencies, improve customer experience, and reduce operational losses
• Liaises with process owners, SME's and CBORC to identify automation opportunities
• Oversees program to ensure plans meet business needs as described in the program initiation documents.
• Escalates program risks to the Program Sponsor when appropriate, and proactively manages client communications and expectations to ensure client satisfaction in partnership with internal teams
• Makes recommendations for training and development needs for assigned personnel.
• Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.
• Ensures essential procedures are followed and contributes to defining standards.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Resource and Team Management:
• Coordinate resource planning along with group manager to ensure project needs are addressed and effectively assign tasks and deliverables to team members based upon their abilities.
• Manage contractors from external vendors and serve as advisor or coach to Junior to mid-level developers and analysts, allocating work as necessary

Qualifications:

• 5-10 years of strategic program management experience in finance/banking with strong understanding of core businesses and operational processes
• Experience with various automation, digitization and workflow tools
• Knowledge of technology systems and/or programming is a plus e.g., Python
• Detail oriented problem-solver with a commitment to quality and serving our clients
• Project Management certifications and/or experience with Process Reengineering, Six Sigma, LEAN is a plus
• Collaborate with internal and external parties
• Excellent communication skills - verbal and written

Education:

• Bachelor’s/University degree or equivalent experience

• Solid understanding across the breadth of commercially used information technology and development platforms (client-server, web based and mobile). Strong knowledge of
  • SharePoint (WSS & MOSS or SharePoint 2013, 2019 and Power Automate)
  • Workflow tools such as Appian, Power Automate etc
  • Enterprise Content Management
  • Knowledge Management
  • .NET, C#, JavaScript
• Experience with Project Management tools and methodologies is required. Certification in Project management is a plus. Very good working experience of MS office (PowerPoint, Excel, Word) and MS project (or comparable project management tools).
• Very good understanding of Software Engineering, Full life cycle experience developing medium to large-scale applications.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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