Job Description

The Operational Risk Management Program Manager 2 is responsible for guiding the Nordstrom Loyalty and Payments business teams through a risk awareness, identification, and mitigation strategy. Assists management in achieving and maintaining strategic objectives, promotes efficiency, reduces the risk of loss, and helps ensure compliance with corporate policies, procedures, laws, and regulatory requirements

Appropriately assess risk when business decisions are made, demonstrating consideration for reputation and safeguarding NCSI, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

A day in the life...

• Perform risk identification and assessment in business units by partnering with business units to understand their processes
• Develop a broad and detailed understanding of the organization’s risk landscape, culture, and technology
• Identify, and drive strategic plans to prevent, eliminate and/or mitigate risks with varying solutions
• Coordinate with senior management in performing operational risk reviews
• Track and monitor Controls & Key Risk Identifiers for business units
• Report operational risk issues and decisions to senior management on regular basis
• Assist in identifying and evaluating Key Risk Identifiers within the business units
• Investigate root causes of operational risks and provide support to mitigate risk
• Develop strong relationship with key stakeholders and business partners by addressing issues/concerns in timely manner and supports a culture of risk-based decisions
• Establishes rapport with Compliance, Information Security, Privacy, Internal Audit and Legal
• Keep abreast of latest risk management techniques and industry best practices.
• Oversee the application of operational risk policies and procedures, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
• Assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices
• Governance and oversight may include (not limited to) technology operational risk
• Establishes and maintains a robust control environment and culture within NCSI
• Assists in assessing current status of all regulation related controls; recommends control enhancements as needed

You own this if you have...

• 4-5+ years’ experience in Operational Risk or relevant experience is a must. Other risk and control disciplines experience is a plus
• Experience in Internal Audit or Financial Control would be desirable
• Expertise in the following is beneficial: Fraud Awareness and Risk Management Legal and Regulatory Compliance
• Excellent communication skills – verbal & written
• Strong organization and time management skills
• Clear and effective written and verbal communication and strong interpersonal skills with a superior customer service attitude and high level of professionalism
• Ability to travel and flexibility to change tasks or priorities to meet business deadlines
• High level of personal integrity, confidentiality and the ability to use good judgment in all situations
• Ability to build trust and influence internal and external stakeholders with strong advocacy and empathy skills and without authority
• Program and/or project management experience with increasing responsibilities
• Demonstrated analytical, problem solving, critical thinking, negotiation, and conflict resolution skills
• Collaborate with peers and leaders to ensure outcomes align with priorities; formulate solutions to move initiatives forward
• Work effectively as a team member by attentively listening to and sharing information with others to facilitate a cooperative work environment

We are able to offer this role remote full time unless you are in the Denver, CO area and then there would be some in office work required.

Nordstrom Payments and Loyalty is able to offer remote
employment of this position in all US
states except: AL, AR, DE, FL, GA, IN,
IA, LA, MD, MS, MT, ND, OH, OK, PA, SC,
TN, VA, VT, WV, and WY.
#LI-Remote

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.