Posting Number

req13693

Department

Family and Community Medicine

Department Website Link

www.fcm.arizona.edu

Location

UAHS - Tucson

Address

1030 N. Alvernon Way, Tucson, AZ 85711 USA

Position Highlights

The RISE (Recovery thru Integration, Support & Empowerment) Program Assistant serves to foster a warm, welcoming, inclusive experience for program participants, members of the public, and members of the Camp Wellness and Workforce Development Program team. The RISE Health & Wellness Center and Workforce Development Program exists to implement strengths-based, recovery-oriented community programs to help individuals with serious mental illnesses, substance use, and other mental and physical health conditions to improve their health and wellness and reach their recovery goals, performing a wide variety of tasks to support implementation of multiple programs.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs.

Duties & Responsibilities

• Provide warm greetings, and customer service and support via electronic, telephonic, and in-person contact to community outreach program participants, service providers, and members of the public.
• Complete prescreening inquiries regarding outreach programs and directing to applicable resources.
• Gather preliminary data and perform eligibility screenings for potential program participants.
• Schedule intake assessments, renewal assessments, meetings, and presentations.

• Coordinate referral processes, including:
  
• contacting program participants and referring agencies to complete referral and admission process
• tracking program referrals
• following up with referring agencies on missing documentation
• organizing and maintaining manual and electronic filing systems
• scheduling renewal assessments
• submitting monthly summaries and completion summaries
• processing medical record requests

• Work within protocols to maintain a clean, safe learning environment, including:
  
• performing opening and closing procedures to ensure lobby, classroom, and main grounds are inviting and meet safety guidelines (straightening grounds, lobby, common areas, wiping down surfaces, ensuring clear paths to exits, etc)
• assisting with coordination of care during medical emergencies (calling 911, directing EMS staff to location, etc.)
• restocking supplies
• supporting instructional staff with class preparation and post-class cleanup (including arranging classrooms, printing materials, operating computer and projector, shutting down equipment, cleaning dishware, storing supplies, etc.)
• prioritizing workload to meet operational needs

• Participate in outreach recruitment and marketing activities, including:
  
• tracking referral sources on incoming calls
• identifying outreach recruitment opportunities
• preparing, organizing, and loading and restocking materials
• performing outreach recruitment at Arizona Palooza and other community events
• establishing and developing relationships with community organizations and potential sources of referrals

• Provide basic administrative support to implement program initiatives including:
  
• organizing and filing documents
• recording and entering meeting notes, preparing and delivering verbal and written summaries
• performing data entry
• writing and submitting deliverable reports
• assisting with audit preparations, credentialing processes, and submissions for renewals
• completing additional assigned tasks related to program implementation

Knowledge, Skills & Abilities

• Ability to communicate effectively with different groups/individuals.
• Ability to foster a welcoming, inclusive environment.
• Ability to focus in a busy lobby environment.
• Ability to handle confidential and sensitive information.
• Microsoft Outlook, Excel, Word, and web-based applications.
• Knowledge related to providing administrative and programmatic support.

Minimum Qualifications

Preferred Qualifications

FLSA

Non-Exempt

Full Time/Part Time

Full Time

Number of Hours Worked per Week

40

Job FTE

1.0

Work Calendar

Fiscal

Job Category

Outreach and Community Engagement

Benefits Eligible

Yes - Full Benefits

Rate of Pay

$15.24 - $19.91

Compensation Type

hourly rate

Grade

3

Career Stream and Level

OC2

Job Family

Cmty Outreach

Job Function

Outreach & Community Engage

Type of criminal background check required:

Name-based criminal background check (non-security sensitive)

Number of Vacancies

1

Target Hire Date

Expected End Date

Contact Information for Candidates

Cheryl Glass | glassc@arizona.edu

Open Date

2/14/2023

Open Until Filled

Yes

Documents Needed to Apply

Resume and Cover Letter

Special Instructions to Applicant

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.