Job description

Do you love helping people through difficult situations? Then don’t miss your chance to join our Franchise as a new Lead Technician. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened"

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero! As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Responsibilities:
Job Description: Manage and complete jobs according to SERVPRO® processes per work order

Respond to service calls, set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish

Follow and enforce all safety procedures on the job site

Communicate and establish relationships with commercial, insurance, and residential customers

Explain processes and answer customer questions, as needed

Monitor, communicate, and respond to customer needs/concerns to ensure customer needs are met

Communicate clear expectations to Production Technicians and supervise their activities

Perform production processes as scheduled and ensure quality control

Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers

Resolve problems quickly as they arise

Manage job file documentation to ensure complete and accurate project details

Manage and control costs of production projects

Manage assets by protecting and using equipment and materials properly

Clean and maintain vehicles, equipment, warehouse, and office areas

Perform sales and marketing activities, including add-on sales and security checks

Walking and standing for long periods of time, driving, sitting, climbing
Qualifications:

Effective written and oral communication

High school diploma/GED

Ability to travel locally or out of state when necessary

Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance

Ability to climb ladders and work at ceiling heights

Ability to work in tight spaces (e.g., crawls spaces under buildings)

Repetitive pushing/pulling/lifting/carrying objects

Must have a valid drivers license

Ability to pass a background check

Professional appearance and great attitude

**Experience Preferred but can provide training for this position**

Benefits:

• Paid vacation Paid holidays Competitive pay Overtime
• Emergency bonuses Opportunity for advancement

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, color, religion, sex, disability, age, national origin, veteran status or any other characteristic protected by law.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Life insurance
• Vision insurance

Schedule:

• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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