Job description

Northeast Health Services is now part of the Transformations Care Network. We are established network of behavioral health clinics that, out of a passion for providing superior patient care, is empowering our clinicians and customer service teams to provide easy access to high quality, outcomes-based care to all those that need help, and when they need it most.

Our vision is to create a united, centralized network of accessible, multi-specialty clinics that offer immediate, superior behavioral health treatment options. We provide our employees with the opportunity to grow, learn and expand their skills! We are growing rapidly and want to talk to you about what that looks like for you and your career!

We are currently adding a Prescriber Medical Administrative Assistant to our growing team!

About the Role:
Provide exceptional customer service to make sure the highest quality work standards are achieved and maintained according to practice policies and procedures. Handles customer calls by answering questions, finding solutions to issues, scheduling, answering concerns or complaints and providing important information. Must be friendly, upbeat, hard-working, conscientious, empathetic and motivated at all times. Work as part of a cohesive team in a fast-paced environment.

• Answer phones and take patient calls and provide professional, accurate, satisfactory answers to their questions and concerns
• Guide patients through troubleshooting for telehealth appointments
• Call insurances for prior authorization and copay information
• Assist providers in administrative tasks
• Answer general questions about the practice and services provided
• Answer internal communication questions
• Coordinate care between patient and providers
• Schedule patient appointment
• Call in prescriptions to the pharmacy as needed and work on meds prior authorizations
• Collaborate with other team members and locations to provide excellent customer service
• Help train new team members as needed
• Prepare patient files for providers
• Provide overall prescriber and site support in conjunction with Site Coordinators
• Own and manage medication log book and download prescription monitoring report each day for review
• Help support clinicians and prescribers on managing waitlist
• Must maintain a professional dress code at all times
• Other duties as assigned

About You:

• High school diploma or equivalent
• Excellent communication skills (written and verbal) and ability to work well with a team especially in stressful situations
• Patient and empathetic attitude as well as adaptable and flexible
• Strong time management skills, detail oriented and organizational skills
• Computer skills, familiarity with Google Drive
• Phone skills, including familiarity with complex or multi-line phone systems
• Maintain patient confidence and protect operations by keeping patient care information confidential
• Creating a safe, effective work environment. Patient focused
• Possess desire to do a thorough job in a fast-paced environment, must be detail oriented and highly organized
• Ability to maintain professional appearance and demeanor, and interface well with patients and teammates in a mental health setting
• Ability to complete other office tasks as needed
• Customer service skills
• CPR certified or willing to become certified through an accredited program
• Experience in a Medical Office or call center
• Experience as a medical assistant
• Experience verifying insurance, obtaining pre authorizations and scheduling for multiple providers
• Familiarly with HIPAA regulations
• Experience with EMR (electronic medical records), medical terminology and a basic understanding of clinical pharmacology
• Data entry skills
• Experience working with patients who are suffering from anxiety and depression is preferred
• Exceptional interpersonal and rapport building skills
• Great active listening skills

Benefits:

• Health and Dental Insurance
• PTO / Paid Time Off
• Short- and Long-Term Disability
• Life Insurance

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