Practice Manager II – Family Care Rockwall

Are you looking for a rewarding career with top-notch benefits? We are looking for a qualified Manager like you to join our Texas Health family.

Position Highlights

The Practice Manager is responsible for managing the daily administrative and technical support sections of a medical clinic in accordance with established policies, procedures and standards. Anticipates and plans for future changes. Makes recommendations to improve customer service as appropriate. May support 1 – 4 providers at any given time.

• Work location: 3140 Horizon Rd. Ste 101 Rockwall, TX
• Work hours: Full Time (40 Hours); Day Shift; Monday – Friday, 08:00 AM – 5:00 PM.

At Texas Health Physicians Group we take seriously our mission to improve the health of those in our community. THPG includes more than 1,000 physicians, nurse practitioners and physician assistants dedicated to providing quality, patient-safe care at more than 240 offices located throughout the DFW Metroplex.

THPG members are active in group governance and serve on multiple committees and councils. Ongoing Texas Health initiatives, like the Diversity Action Council and Living the Promise, have helped to create an inclusive, supportive, people-first, excellence-driven culture and workplace, making THPG a great place to work.

As part of the Texas Health family, we employ over 24,000 employees and are among the areas top five largest employers. Come be a part of our exceptional team as we continue to provide outstanding care and deliver award winning results. You belong here

Job Duties

Effectively leads and develops a team of employees including hiring, training and development, salary recommendations, initiates process to terminate access when employees separate, etc. Responsible for employee performance management and setting individual goals as outlined in policies and procedures.

Manages front office operations to maximize patient satisfaction, patient access, maintenance of medical records, verification of benefits, timely and accurate charge entry, collection of payments and customer service efforts. Supervises medical, nursing and clerical staff to ensure adequate coverage for quality patient care.

Monitors staff's time and attendance consistent with THR policies.

Monitors & provides recommendations for clinic budget, goals, and objectives.

Assists clinic operations leadership to develop and implement performance goals and objectives as well as long-term planning.

Coordinates scheduling of operations to ensure proper coverage of patient appointments and out-of-office calls.

Ensures work environment complies with regulatory, licensure, compliance and accreditation requirements by monitoring the work setting on an ongoing basis to identify deficiencies, risk, and opportunities for improvement.

Ensures that staff is current in competencies, assessments, licensure, certifications, and other annual training.

Serves as the first point of contact for patient and external customer complaints. Responsible for investigating all complaints relating to practice operations and routes privacy and/or Compliance complaints/issues. Escalates reoccurring problems as needed. Responsible for providing necessary summary to clinic operation leadership for High Reliability.

Acts as the liaison between the practice and Central Billing Office.

Serves as a Medical Records Custodian. Reviews authorizations and 3rd party chart review requests for validity. Ensures required Protected Health Information disclosures are tracked.

Reports all confirmed or suspected privacy breaches, patient complaints regarding privacy to the Entity Safety Officer or Compliance in timely manner. Enforces and monitors corrective action plans.

Performs other duties as assigned.

Education
H.S. Diploma or Equivalent 4 Years 2 years' additional experience in lieu of Associate's Degree Required
Or
Associate's Degree Business or healthcare related field. 2 Years Required

Experience
2 Years Medical practice management or relevant clinic leadership experience with Associate's Degree. Required
or
4 Years Medical practice management or relevant clinic leadership experience without Associate's Degree. Required

Skills
Possesses a strong work ethic and a high level of professionalism.
Demonstrates good understanding of health insurance and medical costs, including coding.
Proficient computer and EMR skills, including but not limited to Microsoft Office suite applications such as Word and Excel.
Demonstrated business and analytic/financial skills.
Strong communication and organizational skills
Proven experience in a customer service environment.
Strong people management and development skills.
Ability to shape communications to the needs of the audience.
Knowledgeable of HIPAA, state and federal regulations governing confidentiality, release of information and record retention. Familiar with Electronic Medical Record (EMR) functionality, document imaging, and workflow. Allscripts and EPIC Care Connect EMR experience a plus.

Why Texas Health?

At Texas Health Resources, our mission is “to improve the health of the people in the communities we serve”.

We are one of the largest faith-based, nonprofit health systems in the United States with a team of more than 24,000 employees of wholly owned/operated facilities plus 2,200 employees of consolidated joint ventures in the greater Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding.

Join our award-winning Texas Health family and become a part of a team that is improving the health of our communities daily. You belong here.

Here are a few of our recent awards:

• 2022 FORTUNE Magazine’s “100 Best Companies to Work For®” (8th year in a row)
• A "Top 100 Places to Work" for 2021 by The Dallas Morning News (10th time)
• #1 as 2021 “20 Best Workplaces in Health Care and Biopharma” by Great Place to Work® and Fortune (7th consecutive year, 6th year as #1)
• “America’s Best Employers for Diversity” list by Forbes
• A “100 Best Workplaces for Millennials" by Fortune and Great Place to Work®
• A 2021 LinkedIn Top Companies in Dallas - Fort Worth list. This award recognizes the best workplaces for team members to grow their careers and honors companies that not only attract talent but also invest in the development of their employees.

Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we’ve won and more.