Grade A - £50,466 - £60,330 (National Framework) or £55,484 - £65,348 (London Framework - if you are London office based or homebased and live within the boundary of the M25). There is also an additional homeworking allowance of £514 per annum for those working from home.

Contracted Hours: Full time 37 hours per week

Contract Type: Permanent

Closing date: Sunday 13th November 2022 at 11.59pm

Within CQC we are implementing a new strategy and transforming how we work so that we can keep pace with the changing health and care landscape and ensure people receive safe, effective care. Becoming an insight-driven organisation is a critical component of our new operating model.

As the Data and Insight unit, together with our colleagues and stakeholders, we enable effective, efficient and consistent decision-making by providing easy access to high impact data and insight. We work collaboratively with all colleagues across the organisation and with external stakeholders to continuously improve what we do, and how we do it. We can see the positive impact our work has on driving high quality care for people who use services and reducing health and care inequalities.

Are you committed to helping us regulate health and social care within England?

When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on.

Why this could be a great role for you...

The purpose of this role is to coach the unit in the adoption of Agile ways of working and lead our process improvement initiatives. Your goal will be to drive overall efficiency, agility and effectiveness of the unit, in line with the Data & Insight operating model. This is a brand new role and offers the ability to set up the relationships, engagement model and ways of working from scratch.

What we can offer you..

Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5 days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home.

We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors.

We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network.

What you will bring…

We are looking for people who are self-starters and have significant experience in supporting teams to drive the adoption of Agile ways of working. Having experience with process improvement methodologies (such as Six Sigma) is key, along with the enthusiasm to bring the Data & Insight unit on a journey to build a culture of efficiency, effectiveness and agility.

Accountabilities:

Champion agile methodologies through the Data & Insight unit, coaching teams build agility into their ways of working.
Identify opportunities for improvement and work with internal unit stakeholders to develop improvement plans, identifying resource to deliver.
Embed a metrics driven culture to track and monitor performance of the unit, evaluate the need for improvement and subsequent impact of improvement activities.
Ensure rigorous and transparent Quality Assurance processes to build trust in Data & Insight outputs.
Oversight over QA of current methods, process and ways of working to ensure good practice.
Build and champion a culture of continuous improvement and agility within the unit to drive efficiency and quality, role modelling CQC improvement approaches and driving their adoption across Data & Insight
Identify wider good-practice and methodology developments bringing these to the Data & Insight unit where applicable.
Build collaborative working relationships at all levels within Data & Insight and with Improvement Leads across CQC.
Lead and facilitate multi-disciplinary teams from across the unit to deliver outcomes.

Essential Skills and Experience:

Educated to degree level or have equivalent professional experience.
Good working knowledge of systematic improvement and agile methodologies.
Coached teams to deliver in an agile way.
Undertaken, or willing to undertake, expert level training in CQC improvement methodology to competently deploy CQC’s Improvement methodology.
Experience building metrics driven frameworks and driving the culture around their usage.
Strong analytical skills with the ability to interpret raw data, and to use measures to influence key decisions on priorities and drive a systematic approach to improvement.
Excellent communication, presentation, facilitation and engagement skills; able to present credibly at all levels of seniority within and beyond the organisation.
Proven experience in leading and facilitating multi-disciplinary teams to achieve results where resources are not within direct line management.
Proven experience in improving existing approaches or driving innovation with technical teams.
Experience leading community of practice or bringing together subject matter experts to share learning and shape best practice.
Proven experience in creating strong working relationships and/or networks of support.
Strong persuading and influencing abilities.
Proven experience of managing projects across their lifecycle.
Experience of analysing risk and benefit within a fast-paced environment, and able to reassess priorities on a continual basis.

Desirable Skills and Experience:

Knowledge and understanding of the health and care sectors.
Exposure to goal setting frameworks such as Objectives and Key Results (OKRs)

For an informal discussion or further information on this role, please contact Angelico Fetta, Head of Data & Insight Improvement, Angelico.Fetta@cqc.org.uk

CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.

For this role, we are particularly encouraging people from Black and Minority Ethnic communities to apply, who are currently under-represented at this level in the organisation.

Our Values

Excellence – Meeting our challenge to be a high-performing organisation
Caring – Treating everyone with dignity and respect
Integrity – Demonstrating our passion for ‘doing the right thing’
Teamwork – Enabling us to be the best we can