Southern Dental Alliance is looking for a Full-time, Practice Front Office Team Member to join our Georgia Dental Alliance - Peach Orchard team!

Southern Dental Alliance is a dental support organization affiliated with 40+ practices in the Southeast. The lead doctors of each practice pursue aggressive growth and offer invaluable mentoring and support. The practices operate under eleven main practice identities.

At Southern Dental Alliance – we want to be a community that people want to join. We are looking for long-term relationships with our teams, our patients, and our communities.

As a Practice Front Office Team Member, you will be responsible for performing a variety of patient facing, office, and general front office duties. This position requires one to communicate professionally and effectively with patients, the practice team, Regional Team and the Shared Services Team. It also requires excellent time management and organizational skills. The purpose of this role is to engage with patients, answer the practice phone, schedule patients, discuss treatment plans and finance options, verify patient benefits, and accurately collect payments.

Minimum Eligibility Requirements

• High School Diploma or GED
• Prior Dental Office experience mandatory
• Must be detail orientated and organized
• Must possess excellent customer service skills and work well under pressure
• Strong computer skills including Microsoft Office suite and desk top publishing
• Ability to multi-task, meet deadlines, and work in a fast-paced environment
• Ability to work independently as well as with a team
• Excellent verbal, written, and interpersonal skills
• Must pass criminal background check

Preferred Education and Experience

• Prior experience working in a dental office.
• Use of dental/medical technology.
• Practice Works, Dentrix, Eaglesoft, Dentrix Ascend, or other dental/ medical software experience.
• Billing Experience.
• Understand basic financial concepts.
• Customer Service Oriented and Professional Demeanor.
• Understand, calculate and communicate treatment plans.
• Ability to communicate professionally in person and over the phone.

Additional Eligibility Requirements

• Current CPR certification
• Employee must submit to a post offer, pre-employment physical examination/medical history check.
• Employee must be required to submit to an annual Tuberculosis (TB) and Rubella screening

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet, welcome and respond to patients as they arrive to their appointment in a friendly and professional manner.
• File, retrieve and maintain detailed patient's records as required, for Dental Assistants, Hygienists, Dentist or Office Manager.
• Answer incoming calls and make outgoing calls to patients for appointment booking, rescheduling and other patient concerns or requests.
• Responsible for patient scheduling and confirming appointments.
• Proactively work to fill hygiene and operative appointment openings.
• Timely and accurately process payments, collect co-pays, deductibles and other payments from the patient.
• Responsible for coordinating treatment appointments with referring providers.
• Ensure proper documentation is made on all patient charts and on the treatment plan sheet prior to patient's departure or for new patients prior to their appointment.
• Work with Dental Assistants, Hygienists, Dentist or Office Manager to gather all lab statements and invoices to reconcile with lab bills.
• Verify insurance information and communicate service charges and other cost implications to the patient.
• May assist with presenting and/or explaining treatment plans plans.
• Required to follow all OSHA and HIPPA laws and regulations.
• Follow practice procedures to keep area and front office tidy.
• The job description provides a framework for the job and is provides a framework for the job and is not an all-inclusive list of duties requires for this job, other duties may be assigned as necessary.

Required Competencies

• Communication Proficiency
• Customer/Client Focus
• Ethical Conduct
• Reliable
• Team-Oriented

We Offer

• Competitive Pay and Bonus Potential
• Medical, Vision and Dental coverage offered
• Accident Coverage & Hospital Indemnity Coverage
• Paid Holidays and Vacation Time
• 401k, Life Insurance, Short and Long Term Disability
• ID theft protection
• Pet Insurance
• Employee Discounts

VSM Management, LLC dba Southern Dental Alliance and all relevant Affiliates are Equal Opportunity Employers.