JOB SUMMARY

As the PA II for Transplant Outreach, this position acts as a liaison among various medical, educational, social services and community agencies to optimize provision and coordination of medical services. You will be responsible for developing and maintaining effective relationships with practice, hospital and community leaders using excellent oral and written communication skills.

The Practice Administrator II is responsible for strategic and daily operations of a practice, or potentially multiple practices, while balancing the daily goals of the practice(s) with the larger strategic vision of the Group to drive results in practice performance in all areas of Health, Experience, Affordability, Alignment and Growth. Practices may be either primary or specialty care services arenas. This position is responsible for all practice areas including: revenue cycle, billing, patient experience, human resources, budgeting, financial analysis, clinical workflows, and recruitment.

This role typically manages the following range of clinics, providers and staff:
3 - 4 Clinics
6 - 10 Providers
26 - 40 Staff

(Transplant Outreach has minimal direct reports but oversees multiple levels of clinic staff, clinical staff and all parties involved.)

ESSENTIAL FUNCTIONS OF THE PA II, TRANSPLANT OUTREACH ROLE

The PA II for Transplant Outreach, coordinates, manages and leads the design, planning and implementation of multiple, complex programs in support of system and programmatic growth initiatives. As well as, leading program/initiative alignment by collaborating with internal and external stakeholders to meet contractual obligations.

The PA II for Transplant Outreach performs and oversees collection and analysis of data to identify opportunities for growth and expansion for the key service lines and will present findings, outcomes and recommendations while also developing data-driven metrics to identify gaps and implements interventions to improve results on key performance measures.

Other responsibilities to include but not limited to:

• Manage overall program support by soliciting input, maintaining records, and identifying, tracking and resolving issues/barriers.
• Monitor and evaluate programmatic and operational effectiveness and implements changes as necessary.
• Manage ancillary partnerships including collaboration, evaluation, and evolution of partners and their solutions to meet the needs of the program.

ESSENTIAL FUNCTIONS OF THE ROLE

• Ensures practice workflows begin and end with consistent and exceptional quality care for the patient.
• Achieves system goals by maintaining workflows that support, measure and achieve key clinical outcomes.
• Maintains an improvement mindset for the practice and aligns the practice and provider goals with those of the Medical Group.
• Designs operational plans for practice.
• Monitors workflow for continuous improvement opportunities.
• Drives and owns the financial budget and outcome for the practice(s).
• Reviews monthly financial statements to ensure revenue and expenses are accurate.
  • Reports and resolves any discrepancies with Accounting.
  • Prepares and reviews financial data and statistical reports with physicians monthly.
  • Compares practice operating expenses to industry and internal Medical Group benchmarks.
  • Analyzes expenses that exceed benchmarks and recommends and implements cost reduction strategies.
  • Analyzes financial and statistical reports to propose strategies which strengthen the financial well-being of the practice.
  • Develops annual and five-year budgets using knowledge of costs, supplies and labor.
  • Monitors and manages revenue cycle to ensure maximum reimbursement for the practice.
  • Ensures that demographics and charges are posted timely and accurately.
  • Ensures coding changes are identified and implemented.
• Works closely with Executive Committee and other stakeholders to influence decision-making and drive performance; implements operational plan.
  • Works closely with lead physicians to prepare, coordinate, record minutes, and co-facilitate monthly practice review meetings with physicians.
• Implements policies, procedures and objectives for the practice which align with the Medical Group policies and procedures.
  • Acts as a liaison between the Medical Group and Practice(s) to communicate and coordinate with various departments to resolve operational challenges and improve quality of patient care.
• Participates in designing staffing models which best optimizes Practice workflow.
  • Hires, develops and trains staff, including evaluation, counseling and termination recommendation.
  • Provides information to physicians and other providers, community groups, and referral agencies about practice programs and new providers, in collaboration with the marketing team.
  • Identifies areas where the practice can better support the growing needs of the community and lead initiatives to close gaps. Assists executive committee with provider recruitment.
  • Assists physicians with development, practice growth, and strategic planning/implementation.
  • Onboards new providers to include Physicians and Advanced Practice Providers.
  
  

KEY SUCCESS FACTORS FOR PA II, TRANSPLANT OUTREACH:

• Project/Program Management and/or quality improvement experience
• Able to work in a fast paced, deadline driven environment while balancing multiple demands
• Able to quickly establish professional and cooperative relationships with multidisciplinary team members
• Excellent verbal and written communication skills
• Strong critical thinking skills with ability to solve problems and exercise sound judgement
• Strong knowledge of applicable federal, state and regulatory requirements
• Able to successfully manage programs that meet strategic objectives and/or contractual obligations
• Able to mentor, guide and train team members
• Skill in the use of computers and related software

KEY SUCCESS FACTORS

Minimum of 3 years previous healthcare management experience in a physician practice setting

• Operations management experience leading clinical and operational teams required.
• Financial experience, budgeting, work with spreadsheets, accounting reporting systems and software, Excel and similar database reporting is a plus.
• A deep knowledge of all practice disciplines is required, including: revenue cycle, billing, patient experience, human resources, budgeting, financial analysis, clinical workflows, and recruitment.
• Able to relate to, interact with and understand personality types and different kinds of people. .

BENEFITS

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

QUALIFICATIONS

- EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification ** Bachelor's degree preferred

- EXPERIENCE - 3 Years of Experience