Post Issue Operations Manager
Job description
All offices are currently open, and our employees are back 4 or 5 days a week in Hudson Yards, NY and 3 days a week in all other offices. If you have questions on this policy or the application process, please contact recruiting@gafg.com.
COMPANY OVERVIEW
Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. Global Atlantic is a majority-owned subsidiary of KKR, a leading global investment firm that offers alternative asset management across multiple strategies and capital markets solutions.
Global Atlantic is looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us.
We use Greenhouse as our scheduling tool and communicate through their systems. At times, your email may block our communications. Please be sure to check your SPAM so that you do not miss critical information about our process, including scheduling.
Position Overview
Global Atlantic is seeking a manager to join our operations organization within our Post Issue Center of Excellence (COE) team. The Post Issue COE focuses on the oversight and administration of post issue operational activities associated with Global Atlantic's life, annuity and preneed lines of business. These activities may be provided within Global Atlantic or through Third Party Administrators (TPAs).
Successful candidates will be experienced leaders in the annuity or life insurance industry with expertise in Inforce and death claim administration as well as a proven track record of leading efficient teams. The candidate must demonstrate an ability to quickly assume responsibilities and a high level of analytical aptitude. Functions include day to day management of inforce and claims processing, oversight of TPAs, support of both discretionary and production related projects, and reporting. Successful incumbent will partner closely with operational teams, product, compliance, sales, and key vendor partners.
This position will be in our Des Moines, IA or Batesville, IN office and may require travel.
Responsibilities may include, but are not limited to:
- Manage a team of resources focused on the execution of post issue processing within the life, preneed, or annuity lines of business. This could include non-financial, financial, death claim or living benefit claim processing
- Support the personal development of the team, while also properly allocating resources to complete required objectives
- Lead and oversee the establishment of policies, procedures and strategies related to the efficient administration of life insurance, annuity, and preneed policies within our Global Atlantic processing teams as well as our various TPAs
- Monitor service standards to adjust workflows and resources to meet performance standards
- Analyze service workflows and automated technologies to recommend process/system improvements that maximize operating efficiencies
- Assist in the handling of exceptions, escalations, and complicated technical or complaint cases while weighing company philosophy, compliance, business risks, tax, regulatory ramifications and administrative costs
- Support special projects and system enhancements
- Effectively face-off to and support internal clients and work collaboratively with peers
- Contribute to internal budgeting and business planning processes
Key Relationships
- TPA and Vendor-Provider Management
- External Financial Professionals
- Internal Sales-Distribution and Business Relationship Management Teams
- Operations teams including New Business, Contact Center, Quality and Risk
- Internal Audit and Risk management
- Compliance and Legal
- IT management
Desired Attributes and Characteristics
- Previous experience as a manager or team leader in an insurance or financial services environment
- Experience with insurance administration and TPA infrastructure/management
- Strong communication and interpersonal skills
- Strong problem solving and process improvement skill set
- Ability to handle multiple responsibilities and prioritize as necessary
- Solid work ethic and a willingness to support the team as needed
- Ambition and desire to succeed by delivering quality and effective results with minimal guidance
Qualifications
- Bachelor's degree or equivalent combination of education and experience
- 7-10 years of experience within insurance administration, financial services or related industry
- 2-3 years of experience within a management or leadership role
- Demonstrated knowledge of operations and process improvement along with strong business acumen and the ability to translate business plans into actionable solutions
- Knowledge of life insurance and annuity products
- Experience with insurance administration systems
- Proficiency with Microsoft Office suite, specifically Excel and PowerPoint
Various jurisdictions have passed pay transparency laws that require companies provide salary ranges for any positions for which they are accepting applications. Global Atlantic has offices in Atlanta, Batesville, Bermuda, Berwyn, Boston, Des Moines, Hartford, Indianapolis, and New York City. The base salary range posted below is inclusive of the lowest cost of living geography to the highest in which we have a Global Atlantic office.
Global Atlantic's base salary range is determined through an analysis of similar positions in the external labor market. Base pay is just one component of Global Atlantic's total compensation package for employees and at times we hire outside the boundaries of the salary range. Other rewards may include annual cash bonuses, long-term incentives (equity), generous benefits (including immediate vesting on employee contributions to a 401(k)), as well as a company match on your contributions), and sales incentives. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Compensation for our more senior positions have a larger component of short-term cash bonus and long-term incentives. The base salary range for this role is $66,301.20 to $105,240.
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TOTAL REWARDS STATEMENT
Global Atlantic's total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We are proud to support your personal and professional growth and well-being through programs such as educational assistance, virtual physical therapy, remote/onsite fitness reimbursement, a medical second opinion program, pet insurance, military leave, parental leave, adoption assistance, fertility and family planning coverage. We strive to foster a culture of total well-being through community outreach and charitable giving programs.
We are active in our communities-
- New York: Red Hook Conservancy, Girls Who Invest and The Bowery Mission
- Boston: Cradles to Crayons, Project Bread, Let's Get Ready, Rise Against Hunger, Salvation Army and many other local volunteer organizations in around the Boston area
- Hartford: Habitat for Humanity, Foodshare, Humane Society, Hands on Hartford, Mercy Shelter and Dog Star Rescue
- Indianapolis: Elevate Indianapolis, Gleaners Food Bank and the Juvenile Diabetes Research Foundation
- Batesville: American Cancer Society Relay for Life, Angels of Giving, Margaret Mary Health Foundation, Ripley County Community Foundation, Safe Passage, Batesville High School Sponsorships, local area youth sports and food pantries, as well as many others
- Des Moines: United Way, Central Iowa Shelter & Services, Junior Achievement of Central Iowa and Make a Wish Foundation
- Berwyn: Food drive and will be planning an event to help a local family over the holidays
- Atlanta: Packaged Good Organization, which helps the most vulnerable community members with providing personalized care packages for people in need including the elderly, our armed forces, the homeless and hospitalized kids
- Bermuda: Sponsor of a weekly feeding program operated by The Hamilton Seventh-Day Adventist Church
Social platforms provide an environment to collaborate with others and participate in friendly competitions towards achieving physical, emotional and financial well-being. Our highly competitive health, retirement, life and disability plans can be tailored to best suit your needs and those of your whole family.
Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success. We are proud to be an equal opportunity employer and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws. More than that, we strive to be inclusive of all backgrounds and experiences, which we feel gives us a competitive advantage in the market and within our firm. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
Employees who require an accommodation to perform the essential functions of their job will participate in an interactive process which may include providing documentation. If you are hired and require an accommodation for any protected status, please email benefits@gafg.com.
Please click on the below links to learn more about Global Atlantic.
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