Process accurate and timely monetary transactions for the guest and the department. Provide excellent guest service and actively promote the One Star Rewards program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following:

• Facilitates a wide range of transactions with high-volume cash and performs noncash transactions for guests in a courteous, accurate, and timely manner.
• Processes cash handling transactions including chip issuance and redemption, currency exchanges, check cashing, cash advances, slot machine tickets, and promotional voucher redemptions.
• Introduces and promotes rewards program membership benefits and explains details of ongoing promotions, offers, and other event information to guests, and assists with the execution of casino promotions.

• Enrolls guests in the rewards program, issues original and duplicate membership cards, and maintains accurate player tracking information.
• Conducts entry-level player evaluations and outbound, script-based calls.
• Verifies and distributes payments of jackpots or special payouts and ensures accurate completion of required paperwork.
• Maintains cash and accountability of ATMs and Kiosks.
• Handles guest requests, disputes, and complaints in a professional manner, escalating issues to leadership when necessary.
• Verifies, issues and drops funds exchanged between guests and employees during shift.
• Safeguards company assets and reconciles daily transactions to balance the main cage at the end of the shift.
• Maintains confidentiality of all casino and guest information.
• Maintains a clean, well-organized work area and environment.
• Performs other job-related duties as assigned.

SUPERVISORY/MANAGEMENT AUTHORITY

No supervisory/management authority.

EDUCATION AND EXPERIENCE

High School Diploma or General Education Degree (GED) or an equivalent combination of education and experience. One-year cash handling or customer services experience is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent written and verbal communication skills.
• Ability to deliver a service level that creates an atmosphere that makes our guests want to return, providing each guest with a positive, memorable entertainment experience.
• Knowledge of principles and processes for providing excellent guest service.
• Ability to learn casino games and property amenities to better serve guests.
• Ability to perform basic mathematical computations accurately.
• Ability to learn and explain gaming promotions including drawings, hot seats, and tournaments .

• Ability to learn, and remain in compliance with tribal, federal, state and local laws, regulations and ordinances, as well as Company and departmental polices, practices and procedures.

• Ability to make sound decisions when involving guest service.
• Knowledge of computers and proficiency in the use of computer software as it relates to the job.
• Ability to develop and maintain positive working relationships with others.
• Must have and maintain a valid driver’s license and liability insurance.
• Ability to obtain and maintain licensing by the appropriate gaming authority.

WORK ENVIRONMENT

Work will be performed in a variety of settings, including climate-controlled office settings and casino floors which includes exposure to second-hand smoke and crowd noise. Work will require varied shifts including, weekends and holidays, as needed. Work requires lifting objects up to 50 lbs.