Job description
Overview:
This position will manage the operations of the US Open Player Hotel.
Responsibilities:
It takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships are the highest-attended annual sporting event in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to witness the toughest tennis on the game’s biggest stage. With more than 800,000 visitors, 100 million television viewers in the U.S. and 64 million online visitors, why not come and enjoy the thrill and excitement of working with our team?
This position will manage the operations of the US Open Player Hotel.
Responsibilities:
- Manage the overall process/protocol/guidelines for all players in conjunction with USTA Player Services
- Oversee room numbers and reservations alongside reservations staff
- Oversight of planning and execution of official hotel experience
- Arrival/departure experience
- Special Events - will liaise with staff managing these
- F&B/Dining operations and billing
- Transportation
- On property customer service experience
- On property troubleshooting
- Security
- Health Protocols (if applicable)
- Main point of contact for meeting space, banquet and player operations buildout with hotel prior to and during event
- Responsible for hotel staff scheduling
- Punctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniform
- Must maintain a positive demeanor
- Must have prior experience managing a team
- Excellent communication skills
- Available to work for the full duration of the US Open tournament and be available days, nights, weekends and extended hours
- Must be able to work autonomously and as part of a team
- Bilingual (preferred)
- This position is exempt
Salary: $10,500.00
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