Privia Health elevates the patient-provider relationship by delivering tools, talent, and technology built to transform healthcare. Our proven, physician-focused platform is designed to reduce unnecessary costs, achieve better outcomes, and improve patient health and provider well-being.

Overview of the Role:

The Platform Optimization Administrator is responsible for collaboration on system development, new feature offerings and improvements to the Platform. This role will use their EHR knowledge and enterprise experience to provide best practice configuration, new feature education/planning, technical support, and troubleshooting recommendations. They are instrumental in breaking silos and ensuring high impact changes are communicated & processed through checks and balances in place within Physician Governance. This role will also provide analytical insight to assist in strategic planning and decision making for improvements and mitigation projects. They are an integral part in the development of strategic initiatives & clinical programs to support optimal use of the Platform. This role bridges several cross functional teams including: Training, Coding, Implementation, Product Engineering, Value Based Care & Revenue Cycle Management.

Primary Job Duties:

• Maintains up-to-date knowledge of athenaOne software applications
• Serves as an athenaClinicals subject matter expert in the use and customization of our Platform for the team and across other Privia departments.
• Provides best practice guidance, outlines requirements, managing multiple projects, and launching initiatives which primarily focus on improvements to the Platform.
• Educate, coach and train team members on planned updates to EHR functionality and features, at times collaborating with our internal Release Workgroup leads and Communications team.
• This individual participates in technical research and development to assist in the production of internal systems that are scalable, automated (where possible), well-documented, and will train/coach others to maintain operations.
• Provide recommendations for possible process changes to help enhance current procedures in support of maximizing outcomes.
• Triage Platform issues/risks, creating and driving the execution of mitigation strategies for internal and external stakeholders in partnership with athena Customer Success Management team.
• Define & develop processes required to support the rapid growth of the business and exploration of new model opportunities, helping to achieve customer satisfaction and retention.
• Has a consistent presence in physician led forums for CIT & Platform Operations:
  • To assist in standup, standardization & ongoing alignment for CIT & Platform Operations team and relevant stakeholders
  • To provide subject matter expertise, highlight processes, provide feedback, assistance with vetting ideas and assist in identifying areas of opportunity.
  • Help to promote a clear understanding of platform needs, strategies and business goals to guide Voice of Customer & Future Roadmap/Heat Map planning.
  • Provides coaching and guidance for team members also supporting these forums.
• Serves as Platform liaison for cross-functional teams including: Training, Coding, Implementation, Product Engineering, Value Based Care & Revenue Cycle Management.
• Interfaces with athena Customer Success Management team to assist in maintaining partnership via monthly/weekly calls helping to identify and monitor opportunities, increase awareness of trends, and resolve any significant issues.
• Perform other duties as assigned

Colorado, New York, New Jersey, California and Washington Residents Only: The salary range for this role is $77,000 to $115,000 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

• Bachelor’s degree in a related field, or equivalent work experience preferred
• 3+ years of experience in a professional environment
• Proven knowledge of AthenaOne EHR preferred
• Strong technical capabilities
• Demonstrated expertise with data analysis, collection and document management
• Solid experience leading trainings
• Strong presentation skills
• Knowledgeable of extended medical terminology
• Must comply with HIPAA rules and regulations

All of your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.