Job description
Job Responsibilities
- Encourages open communication of ideas and opinions. Coaches staff on communication methods/skills to foster effective and positive communication. Explains insurance benefits and patient liability using appropriate communication methods/styles.
- Accepts responsibility to review and correct errors before completion and route to others for review when appropriate.
- Requests and secures balance due payments from patients in accordance with established policies/procedures.
- Reviews documented insurance benefits and patient liability in appropriate system(s) to prepare for patient counseling sessions. Maintains updated authorization/referral requirements information and communicates to team members accordingly.
- Maintains knowledge of current local, state, federal and third party regulatory requirements. Facilitates pre-admission by performing tasks such as routing test results or assisting patients with billing/insurance processes.
- Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.
- Resolves emergencies and conflicts with patients or visitors. As needed, reports safety hazards or violations and takes appropriate action to protect the environment and guests until help arrives.
- Provides appropriate assistance to and on behalf of patients demonstrating and communicating a need for assistance. Reports all near misses, accidents and occurrences for patients, visitors and staff.
- Other duties as assigned.
Additional Requirements
Education:
GED or High School diploma
Experience:
3 year of healthcare patient access experience, or 3-year experience in healthcare revenue cycle. Must be in Inova for 1 year.
Skills:
Proven proficiency in multiple Patient Access functions. Advanced communication and computer skills.
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