Phone Operator
Full Time
Palm Beach, FL
Posted Just posted
Job description
Overview:
Answer and direct internal and external telephone calls in accordance with established guest service and sustainability standards.
Potential Career Path
Essential Job Functions
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Opportunity: Phone Operator
Answer and direct internal and external telephone calls in accordance with established guest service and sustainability standards.
Potential Career Path
Front Desk Supervisor –Front Office Manager – Assistant General Manager
Essential Job Functions
- Promptly and professionally answer telephone calls and ascertain.
the correct extension and direction of call. - Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested.
- Receive wake-up call information, input accurately into the automated wake-up system and verbally confirm time with guest.
- Page guests and patrons using the public address system.
- Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests.
- Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately. Initiate emergency response as necessary and legibly document pertinent details.
- Respond to and resolve all complications and complaints.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent.
- Previous receptionist or customer service experience preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, speaking, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
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