Job description

RiskOne HR Consulting is seeking for_ Pharmacy Help Desk Call Center Representative_ for the Metro Area, with the following requirements and responsibilities:

• One year of customer service or call center experience and healthcare environment, preferred.
• Pharmacy Technician, Technical or Associate Degree
• Puerto Rico Board of Pharmacy Technician Registry Certificate
• Answer incoming pharmacy calls regarding issues related to a claim transaction, reimbursement, payment, and other required information.
• Answer incoming providers and beneficiaries’ calls following Call Center scripts, in a timely matter.
• Identify pharmacies, providers and beneficiaries needs, clarify information, research every issue and providing solutions.
• Guide pharmacies, providers, and beneficiaries regarding the process of · claim transmission, reimbursement, and payment
• Proficiency in the use of Microsoft Tools
• Bilingual (English/Spanish)

Equal Employment Opportunity Employer Minorities / Females/ Disable / Veterans

Tipo de puesto: Tiempo completo

Educación:

• Associate (Deseable)

Experiencia:

• centro de llamadas: 1 año (Deseable)

Licencia/Certificación:

• PR Board of Pharmacy Technician Registry Certificate (Deseable)

Lugar de trabajo: Empleo presencial

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