Company Background:

For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California’s Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting The First Tee.

Job Summary:

Reporting to the Director of Sales, the Pebble Beach Preferred Manager is responsible for achieving stated occupancy and revenue goals by handling booking needs of small groups designated as “Pebble Beach Preferred” customers.

The best part is that you get to sell the most iconic golf brand in the world!

Essential Duties & Responsibilities:

• Proactively take care of all client needs for groups up to 20 rooms per night.
• Respond to and follow up on all inquiries from specified territory with 24 hours.
• Book rooms, golf, catering functions, transportation, dining, and recreational activities for “Pebble Beach Preferred” groups. (Approximately 9-20 rooms per night)
• Follow up with client to ensure that contract, collateral, rooming list, and all completed forms are received in a timely manner.
• Conduct site inspections for potential clients.
• Update and maintain client files including contracts, booking patterns, receipt of rooming list form, Sertifi reservation forms, itinerary and other pertinent information on rooms, golf, meals, and functions.
• Collect and record receipt of deposits.
• Prepare detailed documents describing client needs, such as banquet event orders and resumes, billing and describe customers’ needs and expectations to department managers.
• Confirm all information on resume with appropriate departments, such as banquet event orders, amenity forms, and memos to pro shops.
• Cross-sell from one property to the other.
• Solicit, develop, and maintain relationships with clients through written and verbal correspondence.
• Draft working room list and master list of all attendees for each group.
• Enter appropriate group booking data in hotel reservation (SMS) and Sales/Conference Services (Delphi) systems.
• Coordinate confirmations and deposits for individually booked group attendees.
• Determine actual number of rooms occupied by group and compare to number blocked.
• Entertain clients with meals to enhance solicitation process.
• Communicate pertinent information to other division employees, especially administrative staff, through verbal and written correspondence.
• Stay up to date on all company changes / processes that would affect your customers.
• Comply with all Pebble Beach Company safety and health policies and procedures.
• Fill in for other Pebble Beach Preferred Manager as needed.
• Provide office coverage on Saturdays as necessary
• Other duties as assigned by Director of Sales

Required Skills:

• High school diploma or equivalent required, some college preferred
• Minimum of one or two years hotel/resort experience, preferably in reservations/sales
• Extremely service oriented, accurate and work with attention to detail
• Work cohesively with co-workers as part of a team, with minimal supervision
• Maintain confidentiality of guest information and pertinent hotel data
• Ability to perform data entry
• Good organizational and time management skills
• Excellent oral/written communication skills
• Proficient in DELPHI and SMS
• Proficient with Microsoft Office (Outlooks, Excel, Word, PowerPoint), internet and email
• Valid California driver’s license

Desired Skills:

• Ability to perform job functions with attention to detail, speed, and accuracy
• Thoroughly follow directions, prioritize, organize, and follow-up
• Important to be a clear thinker, remaining calm to resolve problems using good judgement

Why work for Pebble Beach Company:

• Competitive Pay: Salary: $67,000/year plus bonus.
• Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health and Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family’s health needs free of cost.
• Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
• We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
• Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
• Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
• Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.