Position Summary:

This position performs various patient care activities related to caring for the personal needs and comfort of patients under the direction of the Registered Nurse (RN). Performs clerical and clinical functions under the direction of the RN.

Major Responsibilities:

• Provides direct patient care in a safe, sensitive, and timely manner according to departmental policies and procedures.
• Supports the patient care process in the unit by performing a variety of duties and procedures in accordance with departmental policies and procedures. Duties include, but not limited to, obtaining EKGs, collecting laboratory specimens, performing phlebotomy tests, collecting vital signs, or preparing patients for surgery (dressed in hospital gown, jewelry removed, hospital ID band, paperwork available, baseline vital signs).
• Initiates, completes, and maintains documentation such as medical records, physician orders, transcription, and departmental logs with accuracy and in a timely manner.
• Stocks, maintains, and replaces supplies on a daily or as needed basis.
• Applies and adheres to the principles of infection control and sterile technique in all aspects of the technician role.
• Performs clerical and secretarial duties as required.
• Participates in departmental performance improvement and training activities.
• Interacts and copes effectively with diverse populations in stressful situations resulting from trauma and illness.
• Performs duties and procedures specific to the role proficiently in accordance with departmental competencies and procedures.
• Provides quality service consistently with departmental and hospital philosophy.

Standard Staffing Level Responsibilities:

• Meets established productivity standards.
• Facilitates and promotes the sharing of knowledge and content throughout departments.
• Takes responsibility for ensuring that all work outcomes satisfy the UMass Memorial Health System True North.
• The individual must support the mission, vision, and goals of HealthAlliance-Clinton Hospital and serve as a role model for CARES values.
• Adheres to change control processes.
• Participates in cross training to optimize department resources.
• Demonstrates excellent attendance and actively participates in a variety of meetings and training sessions as required.
• Demonstrates a friendly, responsive, service-minded attitude to all internal and external customers.
• Communicates ideas effectively. Shares information and keeps others properly informed. Gives, and is open to useful feedback.
• Adheres to the HealthAlliance Hospital Code of Conduct and Behavior Standards and dress code.
• Complies with established environment of care/safety policies and procedures and all health and safety requirements.
• Maintains and fosters an organized, clean and safe work environment.
• Contributes to the development and application of process improvements.
• Maintains a collaborative, team relationship with peers and colleagues in order to effectively contribute to the group’s achievement of goals and to help foster a positive work environment.
• Attends staff meetings and in-service programs as required or directed. Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to e mails on a regular basis.
• Practices cost containment and fiscal responsibility through the efficient use of supplies, equipment, time, etc.
• Complies with established departmental policies, procedures and objectives.
• Attends variety of meetings, conferences, seminars as required or directed.
• Demonstrates use of Quality Improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views and approaches, demonstrates Standard of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Maintains, regular, reliable, and predictable attendance.
• Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

Position Qualifications:
License/Certification/Education:

Required:

• High School diploma or equivalent
• Certified Nursing Assistant (CNA), Emergency Medical Technician (EMT) Certification, Certified Medical Assistant (CMA), Combat Medic Specialist (MOS 68W) trained, Nursing Student 2nd year if Associate Degree Nursing (ADN) program, or Nursing Student 3rd year if Bachelor’s Degree Nursing (BSN) program
• Current Basic Life Support (BLS) certification

Experience/Skills:
Required:

• Minimum one (1) year of CNA, EMT, CMA, recent military medical, or direct patient care experience
• Knowledge of medical terminology, infection control guidelines, and sterile techniques
• Ability to take direction, set priorities, and organize work assignments
• Strong attention to detail
• Strong interpersonal skills
• Ability to read, write, and speak clearly in English
• Must be able to remain calm when under stress or in emergency situations

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.