Job description
Job Title: PC Technician
Job Summary:
The PC Technician’s role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas and provide end user training and assistance where required.
Essential Job Duties:
- Support and maintain in-house computer systems, desktops, and peripherals
- Install, diagnose, repair, maintain, and upgrade all hardware and equipment to ensure optimal workstation performance
- Troubleshoot problem areas in a timely and accurate fashion
- Provide end-user training and assistance as required
- Document and maintain system configurations and procedures
- Collaborate with IT team members to develop and implement IT policies and procedures
- Maintain inventory of equipment and supplies
- Provide excellent customer service and communication skills when working with clients
- Stay current with new technologies and techniques related to computer hardware and software
- Follow company policies and procedures while completing tasks
- Adhere to strict timelines for completing tasks and projects
- Maintain a clean and organized work area
- Work independently and as part of a team to meet objectives and deadlines
- Continuously improve skills through training and education opportunities.
- Train end-users on the use of help desk software to ensure efficient and effective problem reporting and resolution
- Provide technical support for third-party software, ensuring that systems are properly integrated and functioning correctly.
Behavioral Standards:
- Exhibits customer and service oriented behaviors in every day work interactions.
- Demonstrates a courteous and respectful attitude to internal workforce and external customers.
Communication/Knowledge:
- Provides accurate and timely written and verbal communication of information in a manner that is understood by all.
- Able to listen, understand, problem-solve, and carry-out day to day duties.
- Able to use IT systems proficiently.
Collaboration/Teamwork:
- Contributes toward effective, positive working relationships with internal and external colleagues.
- Demonstrates cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization.
Education/Experience:
- High school graduate.
- 2+ years of experience in IT support or related field
- Excellent technical knowledge of network and PC hardware
- Hands-on troubleshooting experience.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
Licensure/Certifications:
- Current A+ or Network+ Certification preferred but not required.
ADA/Physical Demands:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the employee/applicant in order to be considered.
- Required to stand; walk; sit; use hands to fingers, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk and hear; and may taste and smell. The employee is regularly required to lift, push and/or pull weights in excess of 10 pounds, with assistance. Visual abilities, auditory abilities, must be intact to perform duties.
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