Job description
We are so glad you are interested in joining Sutter Health!
Organization:
PAMF-Palo Alto Medical Foundation CADPosition Overview:
Responsible for overseeing workflow on shift and assuring continuity of service within the department. Responsible for providing support and guidance to shift staff. Responsible for new hire training. Represent department management on the shift. Serves as the face to face point of contact for the patients entering the hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings. This job is intended for use by employees employed by a hospital.Job Description:
JOB ACCOUNTABILITIES
PATIENT SERVICES:
- Assesses and monitors the patient services workload and assigns duties, adjusts assignments, and provides input and assistance to fellow staff.
- Identifies reoccurring registration errors and identifies potential solutions.
- Serves as the liaison between patient services other departments as required to help resolve account issues.
- Oversees or performs patient services or check-ins as needed.
- Ensures the completion of routine and priority tasks within established departmental time frames.
- Mentors and fosters a constructive teaching environment that helps students and new representatives build confidence in their skills, knowledge and abilities.
CLERICAL:
- Performs general clerical tasks, such as answering phones; updating patient appointments; or retrieving, entering, and revising patient Electronic Health Records (EHR).
- Prepares and completes accurate documentation related to patient, procedures and authenticates documentation.
SAFETY:
- Participates in quality improvement processes, including updating and revision of procedure manuals and interdisciplinary projects.
- Maintains a clean, neat, and safe working environment, including organizing files and keeping desks free of loose papers and clutter.
COMPLIANCE:
- Maintains strictest confidence of all patient protected health information (PHI) and protects all PHI from accidental, intentional, or inappropriate disclosure.
- Documents patient information and services provided in accordance with state and federal regulations.
EDUCATION
Equivalent experience will be accepted in lieu of the required degree or diploma.
HS Diploma or equivalent education/experience
PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:
4 years experience acquired in a similar environment.
4 years of lead experience.
Pay Range: 29.17-36.46
The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.
Job Shift:
DaysSchedule:
Full TimeShift Hours:
8Days of the Week:
Friday, Monday, Thursday, Tuesday, WednesdayWeekend Requirements:
NoneBenefits:
YesUnions:
NoPosition Status:
Non-ExemptWeekly Hours:
40Employee Status:
RegularNumber of Openings:
1Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
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