Position: Patient Service Representative

Department: Patient Support Center/Call Center

Reports to: Patient Support Center Manager

Primary Function:

The Patient Service Representative position is responsible for managing daily workflow with scheduling and obtaining insurance information, if necessary, providing accurate and complete data input while providing high levels of customer service.

Job Scope and Major Responsibilities:

• Initiate contact to patients / caregivers to coordinate timely delivery of their prescription
• Ensure all new referrals are contacted within program required time frames
• Work in conjunction with assigned Clinical Directors and the Quality Assurance Supervisor to communicate productivity gaps and quality as it pertains to scheduling
• Compile, sort and verify the accuracy of data before it is entered
• Accurately document results into system
• Quickly understand and analyze customer needs
• Transfer schedule calls to Pharmacist upon patient request and ensure documentation is entered into the system
• Initiate contact to patients / caregivers to obtain additional insurance and processing information for the successful completion of benefits verification process, as needed

• Compliance with the provisions of the Health Insurance Portability and Accountability

Act of 1996 and its implementing regulations, as amended (“HIPAA”)

Performance Criteria:

Success in this position is defined by timely handling call center hub program queues for scheduling and insurance information needed on a daily basis and the accuracy of scheduling and reporting as well as high levels of customer service.

Minimum Qualifications:

• Requires 1+ years’ experience of customer interface telephonically or in-person
• Demonstrate compassion and empathy for patients and/or caregivers
• Extremely customer-focused; positive, professional attitude
• Self-motivated, quick learner, organized and able to multitask
• Ability to speak and write clearly and succinctly and get messages across that have the desired effect
• Detail oriented, understands importance of accuracy and responsiveness.
• Strong computer and internet skills
• Move quickly with a sense of urgency

This role is On-site in our Livingston, NJ Location

Asembia is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, gender identity and expression, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.