We are currently seeking a full-time Financial Services Representative to join our LifeWorks (a subsidiary of Nystrom & Associates') West Des Moines Business Office. In this role, you would field inbound/outbound patient calls regarding their balances, resolve patient inquires over the phone, establish payment plans with patients, and prepare patient refunds. In this role, you would field inbound/outbound patient calls regarding their balances, resolve patient inquires over the phone, establish payment plans with patients, and prepare patient refunds.

Nystrom & Associates, Ltd. is a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems. Founded in 1991, we offer an intensive outpatient chemical dependency program, psychological testing, and behavioral health and medication management services.

Other duties include:

Monitoring payment plan adherence
Process Bankruptcy notices/discharges
Process Mail Returns
Process Returned Checks
Prepare uncollectible account for 3rd party collections
Investigate/Research outstanding Self-Pay Accounts Receivable
Field/Resolve provider/clinic inquiries via email and tasks
Attend and participate in weekly staff meetings and any other meetings and/or training sessions as indicated
Assist Patients with Setting up Electronic Payments

Hours: Flexible

Monday - Friday 8:00am – 4:30pm

Qualifications:

Collections and customer service experience; insurance billing follow up experience; Mental Health experience preferred.
Ability to handle high pressure conflict resolution.
Familiarity with insurance company guidelines and HIPPA regulations.
Detail oriented, flexible problem solver; maintains a positive attitude.
Computer Experience required; Microsoft Office experience preferred.
High school graduate or above.

Benefits:

Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:

Medical & Dental insurance
Opportunities for professional growth and career advancement
Health Savings Account (HSA)
Flexible Spending Account (FSA) for applicable medical and dependent care expenses
Paid Time Off (PTO)
Paid Holidays
401(K) Retirement Plan with a generous employer matching program
Supplemental insurances, such as short-term disability, cancer insurance, and accident insurance

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