Job Summary:
As a highly visible member of the EH team, this compassionate and enthusiastic individual ensures that patients, family members and visitors are in safe settings in public and non-clinical areas, assisting with directions, escorting, rounding, greeting, service recovery, communication, supportive services, and amenities, transportation, modeling and setting expectations while delivering empathetic care at all times.

Department: Patient and Family Engagement
Location: Englewood, NJ
Status: Full-Time
Shift: Days
Hours: M-F/9am-5 pm

Job Essentials: The ideal candidate will meet the following requirements and competencies.

• Excellent verbal and written communication skills. Must demonstrate excellent writing skills including the ability to synthesize the facts of an investigation and respond with compassion to patients on behalf of the organization.
• Excellent interpersonal, conflict resolution and problem solving skills while working in a fast-paced environment.
• Strong computer skills including word processing, email, calendar and data base, and departmental specific software.
• Sensitivity to issues of diversity, and demonstrates cultural competence.
• Ability to work effectively with individuals under stress.
• Ability to work collaboratively with managers, faculty and staff throughout the institution.
• Ability to work independently and be resourceful

Education Requirements: High School Diploma or equivalent required.

***COVID Vaccination Requirement***

Englewood Health requires all newly hired team members to provide either (a) documentation of Covid-19 vaccination, or (b) documentation of receipt of Covid-19 vaccination dose #1 prior to hire date, and to complete the series within the prescribed schedule for the particular vaccination. If pursuant to option (b), a candidate is not fully vaccinated prior to their first day of work, documentation must be presented upon completion of the series as a condition of employment. A pre-employment candidate may request an exemption due to the candidate’s bona fide religious belief or disability, and any offer of employment will be conditioned upon approval of the request.

Englewood Health is one of New Jersey’s leading hospitals and healthcare networks. Composed of Englewood Hospital, the Englewood Health Physician Network, and the Englewood Health Foundation, the health system delivers nationally recognized care in a community setting to residents of northern New Jersey, New York, and beyond. The hospital, founded in 1890, consistently earns high marks for clinical excellence and patient safety. Englewood Hospital holds the Leapfrog Hospital Safety Grade ‘A’ and is nationally recognized for nursing excellence, earning a fifth consecutive designation by the Magnet Recognition Program® in 2021. Areas of clinical excellence include cardiac surgery and cardiac care, cancer care, orthopedic surgery, spine surgery, vascular surgery, and women’s health, as well as bloodless medicine and surgery. Englewood Health is an affiliate of Hackensack Meridian Health. The hospital offers an internal medicine residency program affiliated with Hackensack Meridian School of Medicine, as well as a vascular surgery fellowship, pharmacy residency program, podiatry residency program, and a radiography training program. Englewood also serves as a training site for surgery, pathology, emergency medicine, anesthesiology, critical care medicine, and other medical and surgical subspecialties. Englewood Health is continually expanding services and enhancing access through the Englewood Health Physician Network, a coordinated network of more than 500 office-based and hospital-based providers at more than 100 locations in six counties in New Jersey and New York.