Job description

Patient Coordinator’s must have a personable, friendly, and compassionate personality. The ability to work independently, with strong and effective verbal and written communication skills is essential. The position requires a team-oriented and flexible self-starter with excellent people skills. Patient Coordinator’s must be able to use sound judgement and discretion to build and establish trust; and must interact professionally and successfully with all levels of company personnel, and remain compliant with current healthcare regulations, medical laws, and high ethical standards.

Essential Functions:

· Maintain compliant access and proficiency using insurance and related websites and portals

· Monitor and complete Tasks in Raintree in an accurate and timely manner and according to established guidelines

· Participate in and attend scheduled staff meetings

· Conduct self in accordance with the company’s employee manual, maintaining strictest confidentiality and discretion, and adhering to all HIPAA guidelines and regulations

· Perform all other tasks as assigned by the OC, RAD and/or other members of company’s management team

· Answer phones, schedule and register patients and manage the patient flow

· Patient Collection - Collect copays and/or other outstanding balances at each patient visit

· Insurance Eligibility & Verification – On a daily basis, request and follow up on insurance eligibility and verifications as needed.

· Authorizations – On a daily basis, request and follow up on authorizations and re-authorizations for Commercial, Workers Compensation, and Motor Vehicle Accident (MVA) patients, using the appropriate portals and/or telephone calls, supporting documents, and Raintree processes as needed.

· Scanning – Scan all necessary documents and paperwork to the Raintree system and other folders as required.

· Act as a liaison with referring doctors, nurse case managers, and insurance companies

Knowledge, Skills, and Abilities

· Develop a thorough understanding of medical billing, insurance regulations, medical terminology, insurance benefits and authorizations

· Develop a working knowledge of CPT and ICD10 codes and insurance regulations

· Develop proficiency using Raintree

· Develop a working knowledge of the company’s policies and procedures

· Consistently represent the mission, policies, and values of the company

· Skill in establishing and maintaining effective working relationships with other employees, patients, payers, providers, organizations, and the public

· Detail oriented and tolerant of frequent interruptions from patients and staff

· Sufficient mathematical and computer skills, especially Microsoft Office (Excel, Word)

· Strong verbal and written communication skills, with the ability to clearly communicate with others at all levels

· Organized with the ability to effectively recognize priorities, handle multiple deadlines, exercise good judgment, and manage time efficiently based on established policies and procedures

Ability to provide dependable, on-time attendance

Part time or full time position

Job Type: Part-time

Pay: $16.00 - $19.00 per hour

Schedule:

• Day shift
• Evening shift

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

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