Job Snapshot

• Employee Type:
  

  Full-Time
• Location:
  

  Birmingham, AL
• Job Type:
  

  Admin - Clerical

  Customer Service

  Health Care
• Experience:
  

  Not Specified
• Date Posted:
  

  2/19/2023

Job Description

NOW HIRING REMOTE PATIENT COORDINATORS

(Full-Time and Part Time opportunities available)

2nd shift with flexibility and some weekends (*weekends are required)

This is not a temporary position! Come grow with us!

• Are you seeking a remote position?

• Are you looking to start a new career with a reputable health care company?

• Must be available to attend remote paid training for a 2-week period:
  o Week 1: April 17-21, 2023 Mon-Fri 11a-7p EST

  o Week 2: April 24-28, 2023 Mon-Fri 11a-7p EST

  o Plus April 30, 2023 Sunday 10a-2p EST

  
  

Look no further than AccessNurse, a TeamHealth Company!

Why Join AccessNurse?:

• Join a growing company who is making a difference in healthcare
• Remote work from home with company-provided equipment (save on gas, etc.)
• Competitive Pay and Incentives
• Benefits Eligibility for FT staff (medical/dental/vision/life) the first of the month following 30 days of employment
• 401(k) plan program (Discretionary matching funds available) for all employees
• Career Growth Opportunities
• Employee LiveWell program for health and well-being / Employee Assistance Program
• $500 Employee Referral Bonus with no cap

About Us & the Role

AccessNurse, a TeamHealth company, is looking for exceptional individuals to join our team in this Non-Clinical, Medical Support role.

The Patient Coordinator (PC) title enables you to be the first point of contact with patients who are seeking medical assistance and support from their Doctor. The non-clinical PC builds that immediate trust, provides compassion, and empathy with customized scripting to document what is needed before a Nurse speaks with the patient.

All positions require some weekend commitment, but there is a bonus added to pay with weekend work! Patient Coordinators who are bilingual in Spanish receive an added hourly pay incentive. Current openings include afternoons, evenings, and weekends.

AccessNurse has an enjoyable work environment with the resources you need for success. Come start your new career with us!

Pay & Other Things to Consider:

Base pay is $15.00 per hour and incentives/shift differentials can include:

• $1 extra is paid starting at 3pm eastern or after Sunday through Friday
• $1 extra is paid starting at 7am eastern or after on Saturday
• $1 extra is paid when you work 3 out of 4 weekends
• If you choose to work 4 out of 4 weekends, not required as a full time employee, $2 extra per hour for the pay period
• $1 per hour shift differential for Spanish Speaking staff

Must be able to pass a successful background check, drug screen, and reference check*(references are verified)

Job Requirements

Job Qualifications:

• High School Diploma or GED required. Associate’s Degree preferred.
• 1-2 years of healthcare experience desired.
• 1+ years of customer service experience. This includes Call Center / Medical Office / Clinic, front desk or first point of contact in a customer service environment.
• Excellent listening and comprehension skills to determine key information by patient
• Bilingual Patient Coordinators must be able to converse in Spanish and document in English simultaneously.
• Ability to type a minimum of 25 wpm
• Ability to defuse conversations and escalate if necessary
• Professional, courteous telephone voice
• Dependable, reliable and trustworthy
• Excellent organizational and computer skills
• Ability to handle confidential information; HIPAA experience is a plus.
• Detail Oriented – Accurately process and record information ensuring data integrity
• Ability to follow scripted information while interacting with patients and a willingness to escalate situations as appropriate
• Flexibility with scheduling
• Must be able to pass a successful background check, drug screen, and reference check*(references are verified)

Physical and Environmental Demands

• Job performed in a well-lit, modern office setting
• Occasional lifting (20 pounds or less)
• Visual and Auditory acuity
• Manual and finger dexterity
• Occasional stress
• Occasional pushing, pulling, carrying, lifting, bending, and reaching
• Frequent work on a PC/Computer
• Prolonged telephone work and prolonged sitting

Work Station Requirements for Working from Home

Internet

• A reliable high speed internet connection is required for this position.
  • Please select a cable internet provider. Examples include Xfinity/Comcast, AT&T, Spectrum.
  • Satellite internet and cellular hotspots are not sufficient to adequately connect to our servers.
• You must hardwire your internet from your modem or Ethernet jack to your work computer.
  • WiFi is not acceptable and disrupts the connection to our servers.
• The minimum bandwidth speeds must be fast enough for 23 megabits download and 10 megabits upload.
  • Please verify this information with your internet provider.
  • Please note these requirements do not include other demands on your internet (e.g. another household member working from home, streaming videos, streaming music, online gaming).
    • It is your responsibility to either limit activities like the ones mentioned above or work with your internet provider to increase your bandwidth so you can work without issues.

Telephone

• A reliable telephone line is required for this position, at the employee’s expense.
• Your phone line must be directly connected from your work station to your phone jack or modem (depending on your phone line setup).
• Prior to the beginning of orientation, request and confirm with your phone carrier that the following services are disconnected. Please be aware that the disconnection of these services can take up to 24 hours.
  • Call waiting
  • Call forwarding
  • Voicemail

Work Station

• Allow enough space to provide room for 2 (two) 27” computer monitors, a computer, a keyboard, a mouse, and a dial pad/phone, which is company provided.
• Arrange your work station where you can hardwire to your internet and phone line.
• Your work station must be located in a room where there is a door with a lock.
• HIPAA compliant and protects PHI
• Prevents disruptions during work hours