Job description

Our team combined has many years of experience, while our primary doctor is also educating current dermatology and medical students and residents to help improve the quality of treatment for future generations! Both our Milpitas and Fremont locations have high patient volume. Candidates must be able to handle a fast paced work environment and have the ability to multi-task and have a passion for healthcare.

Major Responsibilities/Tasks:

1. Provide a warm greeting and excellent customer service to every patient

2.Schedule patient appointments and procedures according to established policies and procedures.

3.Check-in/Check-out: Obtain accurate information from patients and ensure all registration forms are complete.

4.Collect patient and insurance payments and reconcile charges on a daily basis. Explains financial requirements to the patients or responsible parties and collects copays as required.

5.Verifying patient eligibility (active or not active with insurance) and financial responsibilities if patient has out-of-pocket expenses

6.Utilizing Nextech file records (insurance cards, registration form, ID, referral, etc) in appropriate sections of patient charts and keeps patient charts in proper order.

7.Medical record requests. Copy patient information and forward to the requesting party after receiving appropriate consent to release medical records.

8.(HIPAA) Maintain files and records in a confidential manner. Maintain patient confidentiality.

9.Ensure reception area and patient bathroom is adequately stocked and clean during business hours.

10.Ensure office supplies excluding medical supplies are sufficient and stocked.

11.Perform other related duties as directed or assigned.

Performance Requirements:
Knowledge:
1. Knowledge of clinic policies and procedures.
2. Knowledge of medical terminology and insurance practices.
3. Knowledge of grammar, spelling, and punctuation to type from draft copy and review and edit reports and correspondence.
4. Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
5. Knowledge of CPT and Fee Schedule

Skills:
1. Skill in operating office equipment
2. Skill in handling paperwork/filing adequately.
3. Skill in handling incoming phone calls and triaging appropriately.
4. Skill in written and verbal communication.
5. Skill in gathering, interpreting, and reporting insurance information.
6. Skill in trouble-shooting insurance claims issues and resolving appropriately.

Abilities:
1. Able to learn/use other computer programs including Microsoft® Excel, e-mail, Internet, and Microsoft® PowerPoint.
2. Ability to work effectively as a team member with physicians and other staff.
3. Ability to sort and file materials correctly by alphabetic or numeric systems.
4. Ability to interpret and understand insurance benefits and reimbursement.
5. Ability to flexibly respond to changing demands.
6. Ability to organize and prioritize tasks effectively.
7. Ability to communicate clearly.
8. Ability to work with little supervision.
9. Ability to establish and maintain effective working relationships with patients, employees, and the public.

Equipment Operated: Office machinery including computers, fax, dictating machine, calculator, and photocopier. Occasionally lift and carry files up to 30 pounds.

Work Environment: Work performed in office environment. Involves frequent contact with staff and patients. May require working under stressful conditions.

Mental/Physical Requirements: Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands or deliveries, or sitting for extended periods of time. Stress can be triggered by multiple staff demands and deadlines.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Dermatology

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Fremont, CA 94538: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• Mandarin (Preferred)

Work Location: In person

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