Scheduled Hours

40

Position Summary

This position greets patients upon their arrival. Duties include check-in, check-out, scheduling appointments, ensuring insurance is verified and referrals are obtained, ensuring appropriate registration information is entered correctly and in a timely manner. Assists with maintaining patient flow in a fast paced clinical office.

Job Description

Primary Duties & Responsibilities

• Responsible for greeting, registering and checking in New, Return and Walk-in patients. Will also check-out and schedule appointments.
• Updates and verifies patient insurance, referrals and demographic information in EPIC as needed.
• Collects copays, self-pay payments and fees for services as needed.
• Balances cash drawer daily.
• Serves as back up for other staff during peak times, vacations and illnesses. Travel to other locations may be required.
• Maintains familiarity with insurance companies and their requirements.
• Adheres to HIPAA regulations and all Orthopedic/front desk policies.
• Performs other duties as assigned.

Preferred Qualifications

• Friendly and polite with excellent customer service skills.
• Ability to work independently with attention to detail.
• Knowledge of general office equipment including fax machine, copier and scanner.
• Excellent communication skills, positive attitude with strong work ethic.

Required Qualifications

• High school diploma or equivalent high school certification.
• Three years of experience in billing systems and third-party claims and/or experience in a medical office setting or related customer service/office experience.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Grade

C06-H

Salary Range

$16.66 - $24.17 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at https://hr.wustl.edu/benefits/ to view a summary of benefits.

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Applicant Instructions

When you are ready to apply, creating an account only takes a minute. Your account creates a candidate home page which we will use to communicate with you and allows you to apply for jobs and view your application statuses. The first page of the application offers two “Quick Apply” options. Quick Apply allows you to either use a previous application or create a new application using a resume to populate the work experience and education sections of your job application. If using a resume to populate your application, check to ensure the application fields populated accurately. You may skip the “Quick Apply” page by clicking “Next” at the bottom of the page. Documents may be uploaded in the My Experience section of the application. You also have the option to apply with a LinkedIn feature, which allows you to apply by using your LinkedIn profile to populate some of the job application fields.