Job description

Job Title: Patient Accounts Receivable and Collections Representative

Reports To: Revenue Cycle Manager

Pay: $16 - $20

Summary: The Patient Accounts Receivable (AR) and Collections Representative is responsible for posting, adjusting and monitoring patient accounts receivables with the ultimate goal of bringing the patient’s account to a zero balance.

Responsibilities:

1. Review and maintain patient AR within pre-set policies and goals.

2. Contact any patients with balances.

3. Perform collection processes, per current policies and procedures.

4. Prepare patient refunds.

5. Set-up and track patient payment plans.

6. Update patient demographics including new insurances as needed.

7. Answer patient inquiries.

8. Identify and resolve patient billing complaints and questions.

9. Prepare, review and send patient statements.

10. Maintain strict confidentiality, adhere to HIPAA guidelines and regulations.

11. Update the patient account record to identify actions taken on the account in a timely manner.

12. Other duties as assigned.

Requirements:

Able to effectively and compassionately communicate with patients and clients.

Knowledge of medical billing/collection practices and timely filing guidelines.

Possesses an understanding of EOB’s including Remittance Advice Remark (RARC) and Claim Adjustment Reason Codes (CARC).

Ability to function on multiple practice management programs, as well as other business office machines.

Knowledge of basic medical coding including CPT and ICD-10-CM coding guidelines.

Ability to work with patients, billing/coding and clinical staff.

Ability to work independently and prioritize projects.

Must be well-organized and detail oriented.

Experience: Must have 1 year experience in collections or medical billing field.

Education: High School Diploma or equivalent.

Mental and Physical Requirements: Must possess physical and mental abilities to perform the tasks normally that are mostly sedentary with occasional standing, walking, reaching. Daily and repetitive data entry may cause nerve problems unless ergonomic techniques are used. Periodic stress occurs from handling many calls and dealing with patient and provider requests.

Mental and Physical Requirements: Varied activities including standing, walking, reaching, bending and lifting. Must be able to use a variety of office equipment. May require working under stressful conditions. Must be able to lift 20 pounds.

Conditions: Normal office setting that requires the ability to work under pressure and with a diverse population, including staff, physicians, clients, patients, insurance companies, labs, hospitals and other members of the public on a regular basis.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Medical collection: 1 year (Preferred)

Work Location: One location

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