Job description
At Pardee UNC Health Care, we lead with the heart. Our full-time positions offer a range of benefits, including medical, vision and dental insurance, retirement savings, paid time off, and more. Come be happy with Pardee!
Centralized Scheduler
JOB SUMMARY
The Centralized Scheduler communicates with patients and clinical staff in a fast-paced, ever-changing environment to coordinate and schedule clinical visits across a wide range of clinical resources using a diverse set of tools and communication methods.
RESPONSIBILITIES AND SCOPE
- Communicates with patients and clinical staff to coordinate and schedule clinical visits across a wide range of clinical resources.
- Reviews and interprets incoming clinical orders delivered by phone and fax. Inputs orders into Electronic Medical Record (EMR) scheduling system. Reviews automated work queues to guide and prioritize outreach.
- Interviews patients to obtain and input patient’s history, demographic, and insurance details into EMR scheduling system. Reviews records for accuracy.
- Schedules patients to appropriate clinical resources according to complex documented clinical and insurance criteria.
- Communicates with patients and care team to coordinate visits aligned to clinical area and patient appointment availability. Informs patient of selected time and expectations.
- Reviews upcoming resource scheduling to ensure optimal usage. Contacts and integrates wait-listed or upcoming orders into scheduling plan.
QUALIFICATIONS
Required
- Associate’s degree or an equivalent combination of education and experience.
- Experience and/or education/training in medical terminology.
- Experience performing in a customer service role.
Preferred
- Working knowledge of CPT and ICD-9/ICD-10 coding.
- Experience working in or with an Electronic Medical Recordkeeping (EMR) system such as EPIC.
- Experience working in a radiology setting
- Experience scheduling clinical resources such as radiology exams
- Experience or education in medical terminology
About Us
At Pardee UNC Health Care, we lead with the heart. A local organization with deep regional ties, Pardee is a not-for-profit hospital system in Hendersonville, NC, aimed at improving the health of the communities it serves. While independently financed by its operations and foundation, Pardee is owned by Henderson County and managed by UNC Health. Our connection with the Western North Carolina region gives us focus, and our association with UNC Health provides the tools to succeed.
Our system consists of a core hospital licensed for 222 beds, an outlying primary and specialty care physician practice network, and a number of urgent care clinics. These operations are supported by more than 1800 team members, covering comprehensive clinical care as well as a wide array of support services including foodservice, facilities management, human resources and more. Come be happy with Pardee.
Learn more at pardeehospital.org/careers.
Location: Margaret Pardee Hospital · MRP Pat Acct
Schedule: Full Time, 1st shift / Day, 8a-430p
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