Job description

Summary: Provides professional customer service by attending to patients and families in person and on the phone. Coordinates appointments and documentation to facilitate the smooth running of the pediatric healthcare environment and support delivery of quality patient care.

Essential Duties and Responsibilities include the following. Works autonomously and collaboratively. Functions as a primary liaison between patients, families, staff and providers.

1. Greets patients/parents in polite, prompt, helpful manner and provides any necessary instructions/directions during the check-in and check-out process.

2. Obtains and enters new patient demographics; updates patient information, as necessary, in the computer system to maintain accuracy for billing.

3. Balances at closing showing the day’s total receipts; matches the day’s transactions and completes deposit slip.

4. Reviews all forms filled out by parent for accuracy and completion according to office policy.

5. Assists with other duties throughout the day such as answering the phone, scanning documents, and scheduling appointments.

6. Required to work rotating Saturday mornings.

7. Maintains strictest confidentiality; adheres to all HIPAA guidelines and regulations.

Other Skills and Abilities:

1. Communicate clearly with parents and staff while being compassionate and respectful.

2. Must be organized and detail-oriented.

3. Ability to be flexible and adapt to workflow.

4. Excellent verbal and written communication skills.

Work Environment: Ability to work in lively office environment. Work may be fast-paced at times.

Physical Demands: Ability to perform moderate physical activity. Constant movement from sitting, standing to walking. Regularly requires the use of a telephone. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Flexible spending account
• Health insurance
• Paid time off

Healthcare setting:

• Clinic

Medical specialties:

• Pediatrics
• Primary Care

Schedule:

• 12 hour shift
• 8 hour shift
• Monday to Friday
• Rotating weekends

Ability to commute/relocate:

• Holland, MI 49423: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Computer skills: 1 year (Required)
• Office experience: 1 year (Preferred)
• Customer service: 1 year (Required)

Work Location: One location

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